Church Street Practice
EW
Emma W. 2 years ago • From Google
Bad
This practice was once exceptional, but has drastically deteriorated. The e-consult system demands you be tethered to a computer from 8 am, with an extremely narrow window that closes if missed - sometimes in less than an hour. There's zero consideration for working professionals, commuters, or parents managing school and childcare responsibilities. Even if you successfully navigate this initial hurdle, you're then subjected to unpredictable phone calls at random times, making it impossible for anyone with a structured daily schedule. The occasional text about potential call times offers little relief, forcing you into a frustrating phone queue. Their excuses about high call volumes are completely disingenuous - these extended wait times have been consistent for months, routinely exceeding an hour. Visiting in person seems the only viable option, though they still only provide vague call windows, effectively excluding full-time workers. I'm convinced this system is not just inconvenient, but potentially dangerous, likely increasing strain on emergency services and risking patient health. It's an utterly customer-unfriendly process that appears deliberately designed to discourage engagement. Tellingly, their patient feedback link remains "broken" - perhaps the only website element they've intentionally maintained.
denise f.