JT

Julie T. 10 months ago • From Google

Rating

Average

Frustrating healthcare system that needs urgent improvement

I've been rushed to the emergency department three times recently, and today when I attempted to schedule a doctor's appointment, I was informed I must call at 8am for triage before booking. I'm simply seeking a routine consultation, but the current booking process is incredibly frustrating. The surgery's appointment system is completely ineffective and needlessly complicated. My husband is experiencing a similar challenge trying to arrange a routine appointment for his ongoing medical issue, and we both find the triage requirement absurd. It should be straightforward to make a medical appointment without jumping through so many bureaucratic hoops. Something needs to change with this system immediately.

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