Orchard Surgery
Julie T. 10 months ago • From Google
Average
Frustrating healthcare system that needs urgent improvement
I've been rushed to the emergency department three times recently, and today when I attempted to schedule a doctor's appointment, I was informed I must call at 8am for triage before booking. I'm simply seeking a routine consultation, but the current booking process is incredibly frustrating. The surgery's appointment system is completely ineffective and needlessly complicated. My husband is experiencing a similar challenge trying to arrange a routine appointment for his ongoing medical issue, and we both find the triage requirement absurd. It should be straightforward to make a medical appointment without jumping through so many bureaucratic hoops. Something needs to change with this system immediately.
My son, who has been with Orchard Surgery since childhood and received all his vaccines and check-ups there, needed a straightforward medical form completed - just basic measurements like height,..
Orchard Surgery
Scott D.
Absolutely top-notch physician with an incredibly friendly and welcoming front desk staff who always greet you with a smile and exceptional customer service.
Orchard Surgery
Andy L.
I want to express my heartfelt gratitude to Orchard Surgery for their exceptional patient care. The triage nurse was incredibly prompt in returning my call when I needed medical attention, which I..
Orchard Surgery
Amanda H.
Recently moved to the neighborhood and chose this medical practice as it's closest to us. The staff were incredibly friendly and accommodating. My visit today was perfect in every way. Convenient..
Orchard Surgery
Anna A.
Terrible medical practice with zero patient empathy. Anyone contemplating treatment at this facility should steer clear - you might actually receive more compassionate care from an animal clinic.
Orchard Surgery
Chantelle N.
I submitted my infant's prescription over a week ago last Monday, and I'm still being informed that it hasn't been processed. By Friday, the staff claimed it was in their basket, and then a week..
Orchard Surgery
Richard A.
Absolutely dreadful. Fresh from my hospital discharge following a liver transplant, this medical practice is denying me critical medication. I'm completely blocked from consulting my physician, as..
Orchard Surgery
Sally B.
Every physician here demonstrates remarkable patience and compassion when addressing intricate health concerns. The entire team, from nurses to front desk staff, consistently provides exceptional..
Orchard Surgery
Sadie I.
Absolutely useless service that can't handle the simplest task of renewing a recurring medication. Their system is completely broken, and I'm frustrated beyond belief at how incompetent they are at..
Orchard Surgery
Iain M.
As someone who typically transports older patients, I find it deeply distressing that many are forced to wait outside for extended periods, often exceeding ten minutes. These patients consistently..
Orchard Surgery
Daniel E.
Scheduling is severely delayed by 90 minutes. The surgical experience falls short of expectations. I'm definitely seeking an alternative medical facility!!
Orchard Surgery
Katie B.
I've consistently found it simple to secure same-day consultations whenever necessary. The waiting time is always minimal upon arrival. The personnel are delightful, well-informed, and instantly..
Orchard Surgery
Jessica C.
I received treatment for an infection, and the medication was effective for three days before losing its potency, causing me to experience even more intense pain. When I called to explain my..
Orchard Surgery
M4tt 7.
Terrible customer support, completely unsatisfactory experience.
Orchard Surgery
sam p.
Can never secure an appointment! Consistently directed to the pharmacy, squandering over an hour for both parties, only to be told I must contact the doctors again, and they claim..
Orchard Surgery
Natasha D.
One of two sister medical practices, this location appears to provide the most available appointments. Unfortunately, it's also the facility that seems to have received the least investment in..
Orchard Surgery
Megan K.
I remained a patient at this medical practice for approximately 7-8 months, and their consistent response was to order blood tests instead of genuinely listening to my concerns. After switching to a..
Orchard Surgery
Anna L.
Staff consistently demonstrate a helpful attitude, adapting well to present circumstances. The front desk personnel are consistently courteous and professional. My sole observation is that..
Orchard Surgery
Gaz M.
The surgical experience was utterly deplorable. I'm at a loss for words to express my frustration. The phone wait time is excruciating, ranging from 10 to 15 minutes before anyone even picks up...
Orchard Surgery
Stacey B.
Truly exceptional medical professionals.
Orchard Surgery
Sue w.