Douglas Grove Surgery

I previously held this medical practice in high regard, but regrettably, its quality has significantly declined. While the practice manager is always responsive to complaints, these issues remain..

Terrible service - it's nearly impossible to reach a representative, and even if you manage to get through, they have no available appointments, leaving you completely frustrated and wasting..

Their phone communication is completely non-existent. The recorded message claims they are resolving telephone system problems, but this excuse has been running for twenty-four months, which is..

Whenever I need to schedule a consultation at this medical practice, I consistently encounter reception staff who are incredibly friendly, supportive, and professional. The nurses and doctors are..

Booking an appointment might require some patience, but the wait reflects the practice's popularity - everyone wants to be seen here, which speaks volumes about their quality! A year on, and I'm..

I feel compelled to share my frustrating experience with this medical practice. On two separate occasions, I've been unable to secure a timely appointment when calling just after the surgery opens...

I scheduled a phone consultation for 11:20 AM today, and it's now 12:47 PM with absolutely no call received. This medical practice is hands-down the most unprofessional I've ever encountered. The..

I spent nearly three-quarters of an hour navigating their system this morning, ultimately discovering that no consultation slots were available. Living with persistent tennis elbow has severely..

Terrible front desk service with an unfriendly staff member who consistently fails to facilitate patient appointments with the physician.

Professional staff, spotless environment, and swift assistance.

Securing a medical appointment has been an ongoing challenge for me over the past six years, forcing me to seek private care on multiple occasions. Regarding my experience: I requested a next-day..

Impossible to get an appointment or speak with medical staff, constantly left waiting on hold with no resolution in sight.

Having recently moved to this locality just four months ago, I've been consistently impressed by the welcoming nature of the reception staff. They consistently demonstrate exceptional helpfulness,..

We attempted to schedule a consultation for our child, but were only promised a physician's return call, which was supposed to happen by the conclusion of the previous week. We're still in the dark..

Extremely disappointing customer service experience

Called at 8:30 and was placed 29th in line, and after waiting an hour, I progressed to 3rd position only to be abruptly disconnected with a message that all representatives were occupied. When I..

Absolutely appalling service. I've been registered here for four months, and not a single prescription has been processed correctly. The medical staff demonstrate a complete lack of knowledge and..

Absolutely dreadful medical practice, the front desk staff are incredibly discourteous. They desperately need to hire more professional employees who don't make patients feel like they're being..

Scheduling an appointment here is a nightmare. They exclusively provide telehealth consultations, yet when you arrive at the clinic, the staff are idle and the premises are completely vacant! Dr...

Contrary to the critical feedback from prior reviews, my personal experience with this medical practice has been entirely positive. Every interaction I've had with the surgery's team has been marked..