Grove Road Surgery

After relocating to Eastbourne, I decided to visit Grove Road Surgery for the first time. I managed to secure both a personal consultation with a physician and a blood test on the very morning I..

Scheduling a consultation with a physician here was incredibly challenging. As a result, I decided to switch healthcare providers and was able to secure an immediate appointment with a new doctor on..

Abysmal customer support! Staff display zero compassion or understanding, behaving rudely and with complete impatience, creating roadblocks for every single request, demonstrating extreme..

Stuart, the lead practitioner, is truly exceptional... Yet, what good is that when scheduling an appointment seems impossible? I've been attempting to call at 8 AM for three consecutive days...

I've been a patient at this medical practice since 2008, but the quality has deteriorated so drastically that I'm now searching for an alternative. Getting an appointment with a doctor is nearly..

Two weeks of attempting to schedule just one appointment, calling from three separate phones simultaneously, desperately trying to get through. Is this really considered standard procedure?

Their appointment scheduling process is absolutely ridiculous. All the general practitioners seem identical. The UK healthcare system is fundamentally broken! It's clear they're deliberately pushing..

Had to heart attacks and and very bad chest infection.need an emergency pack of antibiotics but told I would have to wait 5days minimum to get them.very very unhelpful.worst surgery in Eastbourne.

Physician mistakenly routed my medication to an incorrect pharmacy, forcing me to make an additional trip into town while battling a respiratory illness. Absolutely unacceptable customer service -..

Incompetent medical staff. Single physician with zero nursing support, operating in a severely overcrowded environment. Absolutely frustrating experience with total lack of adequate healthcare..

Dr. Verghese is excellent. The staff is welcoming, and scheduling appointments through the online system is consistently convenient.

This surgical facility is absolutely the lowest quality medical practice in the entire Eastbourne area.

I've been a loyal patient since 2002, and everything was fine until I was involved in a car accident this year. Since January 18th, I've been unable to schedule an appointment. Their scheduling..

The medical practice has deteriorated significantly in recent times, making scheduling an appointment nearly impossible. The front desk staff consistently display a dismissive and discourteous..

Scheduling consultations turned out to be much simpler than anticipated, and the overall quality of care is impressively high 👍

Absolutely zero communication from the medical staff. They seem to hastily diagnose without any real insight and rush you out of the office in under 120 seconds.

Unprofessional staff mocked me over the phone when I attempted to explain my purpose for calling, which is absolutely unacceptable behavior.

Despite dialing precisely at the designated time, I found myself languishing as the 27th caller in line. The service quality is absolutely unacceptable and clearly demonstrates a critical shortage..

Four years back, this surgical service showed promise, but since most of the general practitioners have departed, the quality has significantly declined. I cannot in good conscience suggest this to..

I have tried to see a Dr face to face since August to no avail. They look at photos I've sent instead of seeing me face to face so resorted to walk in centre where a Dr saw me within 5 minutes &..