Chelmer Medical Partnership (Humber Road Surgery)
JH
Jim H. 2 years ago • From Google
Bad
The medical professionals are excellent, but accessing them is a challenge. They've implemented a triage system that determines appointment allocation, with unqualified personnel making decisions. These gatekeepers lack medical expertise, disregard patients' existing health conditions, and frequently ignore NHS guidelines, applying a rigid, one-size-fits-all approach. When appointments are granted, patients are often redirected to partner clinics across the city, regardless of mobility constraints or transportation limitations. I've been redirected to pharmacists who subsequently informed me that I should have seen a doctor (in line with NHS recommendations), by which time all appointment slots had been filled. As a specific example, I reported symptoms of a vitamin B12 deficiency, including recurring mouth blood blisters. Their triage process prevented me from securing an appointment, as I couldn't immediately provide photographic evidence of a blister. It was later discovered that these blood blisters signaled a severe B12 deficiency that was progressively compromising my nervous system and causing leg paralysis. Ultimately, ChatGPT assisted me in identifying the underlying issue, and I sought help through alternative channels. It's unfortunate, as the practice was significantly more effective before becoming part of Chelmer Medical Partnership.
Kate S.