Quayside Medical Practice
JB
John B. 2 years ago • From Google
Bad
Recently, I've been experiencing prolonged wait times of around 4 weeks for each appointment. Despite being a patient with this practice for 9 years, I still feel like I'm not properly registered in their system. Booking an appointment requires strategic timing, and even then, getting through on the phone is a matter of luck. Even when you arrive punctually, you're guaranteed to wait at least 10 minutes to be seen. However, if you're slightly late by 10 minutes, the doctor will immediately dismiss you, forcing you to take another half day off work to reschedule. To make matters worse, they send a demeaning text message highlighting that your missed appointment costs the NHS 200 million. When you finally manage to attend your challenging appointment, you're consistently seen by a different doctor each time. None of these physicians seem genuinely interested in listening to your concerns, and you're limited to discussing only one medical issue per session. I've endured these frustrations for 9 years, and it has been far from a satisfactory healthcare experience.
Stephanie S.