KK

Keyvan K. 2 years ago • From Google

Rating

Excellent

Frustrating healthcare with endless appointment runaround

I need to update my review!!! It appears virtually everything has transformed in this medical practice. And I'm convinced they merit a 5-star rating. I'll preserve my previous review below!! Regarding complaints, here's where you can submit them: https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/ Regardless of circumstances! They consistently attempt to avoid scheduling an appointment through various tactics: 1- Demand you complete a consultation form (even when you're physically present or calling) 2- Insist you visit the surgery (while you're on the phone) 3- Request you arrive at 8:30 am (when you're already at the surgery) 4- Tell you to return on Monday (when you're at the surgery at 8:30) 5- Claim no available appointments exist (when you're at the surgery at 8:30 on Monday) 6- Declare it's not urgent, so no appointments are available (knowing you'd call emergency services for truly urgent matters) 7- Suggest it's urgent, so you should call 111 or 999 PS: I'm convinced the surgery's management operates with a deliberate policy of patient disregard.

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