AC

Alan C. 4 years ago • From Google

Rating

Bad

Frustrating healthcare with endless appointment struggles

The medical staff here are top-notch, but accessing their services is a nightmare. Securing a routine appointment seems virtually impossible, with the only option being to ring at 8am and hope for a callback. I've been attempting to schedule a visit for two days now without success, and today's excuse was that the locum physician didn't show up. I've also tried booking through the patient access website, but the earliest available slot is March 23rd - a 13-day wait that's completely unacceptable. The practice desperately needs to return to its previous appointment system instead of this frustrating morning call approach. When I phoned yesterday, their response was essentially "if you're not satisfied, go to Russell's hall A&E" - which explains why hospital emergency departments are under such immense strain. In my view, their current operational model is fundamentally broken and not serving patients' needs 😢

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