JS

James S. 2 years ago • From Google

Rating

Bad

Frustrating healthcare with impossible appointment booking

The medical professionals here have been excellent in my past interactions. However, their administrative setup is utterly perplexing. Attempting to schedule an appointment is a nightmare, with receptionists consistently deflecting you by saying 'call back tomorrow at 8am'. Try calling at that time when half of Wootton Bassett is also trying to secure an appointment, and you'll find it impossible to get through with just 1 or 2 staff answering phones! Even if you miraculously connect, you're met with 'sorry, all appointments this week are gone, try calling back tomorrow at 8am'. What possible logic is there in restricting appointment bookings to a specific time? I start work at 8am and cannot afford to make 21 futile calls just to secure a brief consultation. I'm paying £220 monthly in National Insurance and can't even book a simple 5-minute appointment. It's an absolutely ridiculous service. If I could opt out of NI and go private, I'd do so without hesitation!

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