CS

Colin S. 10 years ago • From Google

Rating

Poor

Frustrating healthcare with impossible appointment scheduling

It's absolutely ridiculous. I work from 6 am to 7 pm and can barely get a doctor's appointment every other Saturday, and even that's not guaranteed. Whenever I try to book a slot, I'm met with either a constantly engaged phone line or told there's nothing available for at least three weeks. This is completely unacceptable. As a diabetic, I need to see the nurse every three months, but she seems to have more holidays than a travel agency. Every time I request an appointment, I'm told she's away for a fortnight and fully booked afterward. I'm seriously considering changing practices because this facility is a complete joke. Dr. Northfield even advised me to have the receptionist put me directly through to him if I have issues, but when I try, I'm told he's not in or that I can't be transferred. I understand it's not the doctors' fault, but the receptionists are incredibly unhelpful. I've recently heard the surgery has improved and appointments are easier to get, with potentially longer opening hours on certain days. A modest acknowledgment to Dr. Northfield and his team for at least attempting to make improvements.

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