TT

Tracey T. 3 years ago • From Google

Rating

Bad

Frustrating healthcare with impossible appointment system

I appreciate the quality of medical attention when I ultimately consult a general practitioner. However, securing an appointment remains incredibly challenging in the post-pandemic landscape. Their online booking system is fundamentally flawed. When I initially submitted a form for my adolescent daughter, they insisted on speaking directly with her, which is understandable, but she unavoidably missed their daytime call while in school. Upon following up by phone after about a week, we were instructed to complete another form - a prime example of excessive administrative red tape. We are still awaiting the second communication attempt. Furthermore, the online form is inexplicably inaccessible outside of the surgery's operating hours, which adds another layer of inconvenience to an already frustrating process.

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