BM

Ben M. one year ago • From Google

Rating

Bad

Frustrating healthcare with little patient compassion

Medical staff are competent during actual consultations, but patient care is entirely overlooked. I depend on a recurring prescription, and the practice abruptly cancelled it without notification, citing a required medication review. I only discovered this through the NHS App when attempting to reorder, and I was already running low on essential medication. Upon contacting the surgery, they were unable to arrange a doctor's call for an entire week. After waiting seven days, I was promised a morning consultation, yet at 7:30 PM, no call has materialized despite my twice-daily follow-ups with reception staff. The lack of communication and patient support is utterly unacceptable.

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