DV

Deanne V. one year ago • From Google

Rating

Average

Frustrating healthcare with moments of medical hope

My experience with VMC has been quite inconsistent, reflected in my rating. Their appointment scheduling method of calling on the day is fundamentally problematic: I repeatedly dialed 15 times last week, even reaching the front of the queue only to be disconnected. Eventually, I utilized the ringback feature, which proved effective. Given my breathing difficulties and recent serious asthma episode, I was granted an urgent appointment within the hour. The medical staff are genuinely compassionate... once you actually manage to see them! After examining me, the doctor prescribed medication, which was immediately sent to the in-house pharmacy. While waiting to collect my prescription, I received a phone message from the physician recommending an additional medication. When I showed this to the pharmacist, they demanded a written confirmation, forcing me to return to Reception for a handwritten note. I went back to the pharmacy, each time enduring long queue waits, only to be informed that the pharmacist couldn't decipher the handwriting - prompting yet another trip. Such inefficient and frustrating processes are completely unacceptable.

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