Balderton Primary Care Centre

My spouse is forced to endure a frustratingly long five-week wait just to consult a physician and receive his blood test findings, and lo and behold, one of the results indicates an issue! Truly..

Consistently getting better over time. No complaints about the service lately. Easy to book appointments and they're punctual. The Dr IQ app has been a great tool, and every staff member I've..

I sympathize with the dedicated staff caught in an impossible situation. The morning routine involves calling at 8am, enduring a 2-minute monologue just to attempt booking an appointment, followed..

The staff, Mel and Nic, were incredibly kind and professional, making my vaccination experience virtually painless and surprisingly comfortable.

Flu shots offered on a weekend - brilliant! Perfect timing for those with busy work schedules... kudos to the staff! The two nurses administering the vaccination were incredibly friendly and..

I recently contacted the Balderton surgery's front desk to discuss my situation and was met with the most discourteous, disrespectful receptionist I've encountered in a medical setting. In contrast,..

Completely disappointing. Previously reliable. Steer clear.

Phoned for an appointment at 0800. Was second in the queue. Phone answered at 0807. (not bad I thought) Was told no appointments available , fully booked. Therefore there could only have been 1..

Appointment scheduling relies on a lottery method, with extensive waiting periods even if you manage to secure a slot. Mail processing is severely delayed, and correspondence from medical..

Completely uncooperative employees who seemed disinterested in providing any meaningful assistance or resolving my concerns. Their lack of customer service was frustrating and made my entire..

The waiting time to speak with someone on the phone remains unchanged since COVID. You might find yourself on hold for up to 1.5 hours, even outside of peak morning hours when trying to schedule an..

Quick and efficient flu vaccination at the clinic. Smooth process with minimal waiting time, got my shot and was out in no time.

Getting my flu shot was incredibly smooth and pleasant. The reception personnel and medical staff were absolutely fantastic. Much appreciation to everyone involved.

Swift consultation with punctual arrival and comprehensive explanation of the influenza vaccination

If I could rate this zero, I absolutely would. I signed up last month after reading reviews, thinking it couldn't be that terrible. Spoiler alert: it is!!! I've attempted 4 separate times to..

If I could award zero stars, I absolutely would. Firstly, while I recognize that all medical practices are overwhelmed and understaffed, this doesn't negate their fundamental responsibility to..

Mum has been registered with this medical practice for half a year, and she has received exceptional care. Dr Patel has been particularly helpful, providing home consultations whenever necessary.

I could secure a same-day consultation if I wanted a medical letter for my son, with a £30 fee (as informed in July 2023, though I declined and obtained it free from the paediatrician). In..

What's become of this healthcare system!!! I've been calling daily for a week, and when I finally got through, there were no available appointments. You're forced to wait weeks for critical test..

What a delightful interaction with an exceptional front desk staff member. Nicola demonstrated remarkable attentiveness, posed insightful questions, and transformed what typically feels like an..