The Beacon Health Group (Mountbatten House)
CG
C G. 6 years ago • From Google
Bad
Getting an appointment here is incredibly challenging. The phone line is nearly impossible to reach, with endless attempts needed and a 20-minute hold time when you finally connect. Alternatively, you're forced to queue outside the surgery at 7:30am before work for half an hour. Online appointments for doctors or nurse practitioners are extremely scarce, with no same-day or next-day options. You're typically looking at a two-day wait (or three to four days if calling late in the week). Continuity of care is non-existent - you never see the same doctor, which means repeatedly explaining your medical history from scratch, wasting precious consultation time. Prescription discussions are restricted to a narrow 11am-1pm window and must be handled via phone to Danbury (if you can actually get through), with Mountbatten refusing to address these matters. The doctors themselves are generally competent when you manage to see one, but patient choice is extremely limited. The receptionists are consistently pleasant and helpful, but they're clearly constrained by inadequate resources and a dysfunctional system.
GARY G.