Stopsley Village Practice
IG
Innes G. 3 years ago • From Google
Bad
I contacted the surgery this morning to schedule an appointment with a GP. When asked if a practice nurse call would suffice, I insisted on specifically talking to a doctor. Despite my request, I later received a call from a practice nurse. On a separate occasion, I submitted a sputum sample for hospital analysis to identify the bacteria causing my chest infection. Unfortunately, the sample was sent without any accompanying documentation, causing the pathology laboratory to reject it as they were unclear about the required testing. This administrative error resulted in a one-week delay in prescribing the appropriate antibiotic, leaving me significantly more unwell than necessary. Earlier this year, I requested a telephone consultation (their only available option). The GP attempted to call me while I was driving on a busy dual carriageway with no safe place to stop, making it impossible to answer. When the doctor called again 30 seconds later, I was still in the same unsafe driving situation. Subsequently, a message was left on my landline answering machine requesting me to schedule another appointment. I was frustrated, wondering why the GP couldn't have simply called other patients and then returned my call at a more convenient time.
James R.