AT

Abu T. 2 years ago • From Google

Rating

Bad

Frustrating healthcare with unhelpful administrative staff

I've been a patient at this practice for over 15 years and previously held it in high regard. Regrettably, while the medical professionals are acceptable, the administrative team is woefully inadequate. Their demeanor is consistently dismissive and unhelpful, with staff members who seem reluctant to engage with patients and appear challenging to contact. When errors are identified, they become defensive rather than addressing the issues. Booking appointments is nearly impossible, and their default response is to redirect patients to the econsult system. Despite claiming the econsult service opens at 7:30am, its capacity mysteriously fills by 7:10am - a situation that defies logic. The overall management of this practice is substandard, and I'm certain Dr. Ahmad would be deeply disappointed by the current state of affairs.

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