J(

Jenn (. one year ago • From Google

Rating

Bad

Frustrating healthcare with unhelpful and ineffective receptionists

It's challenging to assess the quality of the medical professionals when the administrative staff seems intent on creating obstacles to receiving care. Booking an appointment has become nearly impossible through phone, in-person, or online channels due to current backlogs. Despite meticulously completing an extensive form with comprehensive details and even including a picture, their response was simply to inform me that no doctor would be available to examine my case. It appears that receptionists have now taken on the role of patient screening, deciding who does or does not merit medical attention. Is this truly the service I'm paying £400 monthly for, on top of my private insurance coverage?

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