St. Mary's Surgery
Tatiana M. one year ago • From Google
Poor
Frustrating healthcare with zero personal attention
For over half a decade, I've been registered with this medical practice, yet I remain completely unfamiliar with my assigned general practitioner. I've never actually met them face-to-face. Telephone consultations are the only option (and even those are rare), with a different anonymous voice each time. Securing even a brief conversation with a healthcare professional feels like an impossible task. Their preferred method is an online e-consult, after which someone might eventually respond. The catch? You can only submit this during an extremely narrow window of one hour on workdays, specifically between 8 and 9 am. I've discovered that navigating healthcare here requires significant personal initiative. Patients must independently research their medical conditions, understand potential treatments, and then assertively request specific tests or specialist referrals. Without such proactive approaches, medical concerns are likely to be minimized or completely ignored. This system presents a substantial challenge, particularly for individuals who are already vulnerable or struggling with illness.
Their service is terrible, and the staff comes across as extremely discourteous and unpleasant 😩
St. Mary's Surgery
Anastasia I.
I'm completely puzzled by the negative feedback surrounding this surgical practice. Throughout my interactions, I've consistently found their communication and service to be impeccable. Whenever..
St. Mary's Surgery
Elena E.
Each time I go, it's a mental ordeal! Undoubtedly the most terrible general practitioner in the entire United Kingdom!
St. Mary's Surgery
Boglarka L.
I reached out to the office this afternoon, sometime between 2:30 and 2:40, and the front desk staff was incredibly pleasant and supportive. I managed to secure a consultation for around 4:30 pm,..
St. Mary's Surgery
Amy D.
I believe the increased reliance on digital technology during the pandemic has enhanced the efficiency of this medical practice. Their communication channels are highly effective, with an excellent..
St. Mary's Surgery
Ajinkya R.
My interaction with St. Mary Surgery has been incredibly frustrating. Upon submitting the required documentation to register my newborn twins, I was guaranteed the process would be finalized within..
St. Mary's Surgery
Archie D.
Martin was significantly more supportive and attentive compared to the medical staff at Mulberry, and as an added bonus, he bears a striking similarity to my father!
St. Mary's Surgery
Donna D.
Throughout my time as a patient, I've consistently experienced top-notch care from every healthcare professional I've encountered, ranging from physicians and nurses to paramedics and administrative..
St. Mary's Surgery
Mostefa K.
absolute disaster of a surgical procedure. they should have just flushed the healthcare funds down the drain instead of performing this travesty
St. Mary's Surgery
Sibby S.
I'm relatively new to this medical practice since moving to the area. Today, Kay at the front desk provided exceptional customer service. She swiftly arranged an emergency doctor's appointment and..
St. Mary's Surgery
Daniel E.
Given the immense challenges facing the National Health Service, I find this general practice to be quite commendable! Every staff member I've interacted with has consistently demonstrated..
St. Mary's Surgery
Star D.
Absolutely zero stars would suffice for these GPS who show no empathy or concern for patient well-being. Those medical professionals who merely sit in their offices, passing judgment without truly..
St. Mary's Surgery
Jane W.
Incredibly sluggish when it comes to phone responsiveness, and scheduling a physician appointment requires waiting an entire two-day period
St. Mary's Surgery
Tatiana M.
For over half a decade, I've been registered with this medical practice, yet I remain completely unfamiliar with my assigned general practitioner. I've never actually met them face-to-face...
St. Mary's Surgery
MEGSG M.
Absolutely the most terrible general practice medical center! COMPLETELY UNACCEPTABLE
St. Mary's Surgery
Kharis K.
I utilized their online consultation service, and they reached out to me within hours. I secured an appointment for the following day, with minimal waiting time. The nursing staff was exceptional,..
St. Mary's Surgery
Matt G.
Competent employees guided me efficiently to the right location and were truly exceptional
St. Mary's Surgery
felicity s.
I've never experienced such a terrible medical procedure in my entire life.
St. Mary's Surgery
Dionysios S.
absolute lack of professional medical conduct
St. Mary's Surgery
Andrew T.
Dr. Fernadez truly stands out as an exceptional physician and a valuable member of this medical practice. His demeanor is consistently serene and compassionate, and he dedicates ample time to..
St. Mary's Surgery
Daniella J.