The Loxford Practice
Reg G. one year ago • From Google
Average
Frustrating hospital experience with poor navigation
Most restroom facilities were unavailable. Additionally, several elevators were non-functional, with lift control buttons failing to respond. The main reception area is consistently chaotic. There's no dedicated check-in for cardio, adult eye clinic, or dermatology services. Patients consistently appear confused, not realizing they should simply sit and wait instead of attempting to check in. Having frequented the children's eye clinic, I've observed numerous individuals becoming anxious, unsure of their location or status, and waiting extensively only to be informed they cannot be seen. This facility desperately requires a proper reception system. The children's eye team is exceptional. Reception staff are warm and welcoming, and all professionals who examined my children were compassionate and remarkably skilled with pediatric patients.
Absolutely dreadful. Their new digital platform is completely useless and provides zero value. Stuck on hold for over half an hour, trapped at position 27 in the queue. They have the nerve to seek..
The Loxford Practice
Jaspreet K.
I am absolutely ecstatic to share my experience after encountering Kathleen. Her level of care is phenomenally exceptional and truly indescribable. Heartfelt gratitude to the NHS for bringing such a..
The Loxford Practice
Dhanush R.
Standing in line since early morning for two long hours, we were ultimately informed that no appointment slots remained. The staff directed us to contact them on the following business day.
The Loxford Practice
F H.
THE WORST GP EVER ABSOLUTE DISGRACE TO THE HEALTHCARE SYSTEM‼️ Promised a referral back in January 2025, I've endured six months of complete radio silence, only to be informed the referral was just..
The Loxford Practice
Kajal P.
Nurse Hameed demonstrated exceptional skill and professionalism. Her brilliance shone through in every aspect of her care. Not only was she incredibly competent, but her warm demeanor and..
The Loxford Practice
Kazi H.
Richel provides exceptional support and assistance. Her service is outstanding, and I truly appreciate her help. Many thanks.
The Loxford Practice
Winter W.
When I needed a medical note through the Evergreen App and received an incorrect document, I contacted the surgery. The wait time was incredibly frustrating - I was caller number 11, but it took..
The Loxford Practice
saba s.
I've been completely let down by their lack of support whenever I've sought assistance. As a result, I'll be taking my business to a different provider.
The Loxford Practice
Anonymouse
This is my worst experience with a GM since I moved 4 years ago to East London. Reception is the worst, and referral is out of this world, this is supposed to be a prison and not a GP..
The Loxford Practice
Naz K.
Miss Rehmiah demonstrated exceptional professionalism, coupled with genuine compassion and insight. The practice would benefit greatly if other staff members were to model their approach after hers,..
The Loxford Practice
Anonymouse
The Loxoford Practice is just absolutely the worst clinic ever. They don't keep the appointments and if the doctor is not in they don't think to notify the patients. The least the GP can do is..
The Loxford Practice
Moriamo S.
I am utterly dismayed by the sheer ineptitude demonstrated at this medical clinic. After undergoing a blood draw, I was informed the following day that my sample had mysteriously vanished from the..
The Loxford Practice
shimul s.
This medical facility provides a comprehensive healthcare experience with modern amenities like digital appointment scheduling through the Dr iQ app and diverse service options, such as home..
The Loxford Practice
Akhtar S.
I visited this medical facility for my initial consultation, and I must say it was the most exceptional service I've encountered within the NHS. Miss Shagufta was incredibly supportive during my..
The Loxford Practice
Sri G.
During our vaccination visit, Ms Hameed provided a warm and caring environment, ensuring our little one received excellent treatment with a friendly approach.
The Loxford Practice
Arif A.
Thank you Sukhpreet. My experience with the surgery has been varied, but whenever we communicate, she demonstrates such warmth and compassion that touches me deeply. I appreciate your assistance and..
The Loxford Practice
Gias I.
I'm deeply frustrated with the medical care my child received. When my little one was battling a severe throat infection with constant coughing and vomiting, Dr. Hussain's response was..
The Loxford Practice
Jaz S.
The receptionist, Chole, demonstrates exceptional politeness and provides outstanding assistance. Moreover, the entire staff consistently displays a helpful attitude. They attentively listen,..
The Loxford Practice
Safiyyah S.
The reception staff are completely absurd; just step inside and you'll witness constant disputes with customers! Their online form asks you to 'detail your symptoms', yet the instant you provide a..
The Loxford Practice
Aimen S.
These folks don't merit a single star rating. Despite claiming to schedule appointments via phone or their Dr. IQ app, they consistently fail to actually book anything when you call. The Dr. IQ..
The Loxford Practice
paul S.