Blackthorn Health Centre

Exceptional experience with an incredibly supportive group who consistently exceed expectations and deliver outstanding service.

Absolutely appalling. I'm at a loss to describe my frustration with the current state of our primary healthcare. Booking an appointment has become an impossible task, with phone lines perpetually..

I feel compelled to offer a counterpoint to the growing trend of criticizing Blackthorn Health Centre and general practitioners, as our family's experience has been consistently positive. With both..

Sarah was absolutely fantastic, resolving all my concerns with genuine empathy and understanding.

I was caught off guard when the surgery scheduled a phone consultation via text just an hour beforehand. When the doctor attempted to call from a hidden number, I instinctively declined the call. I..

Endless hours spent on hold, desperately trying to connect with a representative. Booking a slot seems impossible, with no appointments in sight. They repeatedly suggest checking back another day...

The medical professionals here are truly exceptional, from the compassionate physicians to the attentive nurses and welcoming front desk team. My experiences have been consistently smooth - the key..

Unprofessional reception staff, who refused to schedule an appointment despite my respiratory issues. Their lack of patient care prompted me to consider filing a regulatory complaint while..

Excellent training session! Top-notch customer support Thoroughly satisfied

The medical practice has become completely disorganized since absorbing patients from Burseldon Surgery's closure. The physicians appear utterly indifferent to patient care, and securing an..

The employees here consistently demonstrate warmth, empathy, and genuine concern. My physician is particularly attentive and comprehensive in their approach. I'm completely satisfied and have no..

I reached out at the eleventh hour regarding a prescription refill that was urgent due to my upcoming travel. I connected with Jo at the medical practice, who ensured my request was immediately..

While there have been occasional communication challenges, I believe the practice currently demonstrates commendable approaches to transgender patient care and has consistently shown a welcoming and..

A complete embarrassment. Severely undermanned with a pervasive "not my responsibility" mentality. Securing a GP appointment is practically unattainable, phone calls go chronically unanswered, and..

I received exceptional care and support during a challenging time while traveling. The staff demonstrated remarkable compassion, empathy, and genuine kindness. Much appreciation!

Absolutely dreadful customer experience lately. Impossible to communicate with them, spent more than 60 minutes on hold, promised a callback that never materialized! I left a repeat prescription..

Only medical center available for my needs - typically visit Hedge End. During peak traffic, travel time stretches to 35 minutes compared to the standard 15. Parking is accessible, but spaces are..

I consulted with Emma, a nurse, regarding my asthma assessment. Her expertise on asthma management and inhaler techniques was truly remarkable. She demonstrated a high level of professionalism while..

Utterly appalling service! The receptionist misplaced my prescription and absurdly denies its absence, despite me hand-delivering it myself! The phone wait times are unbearable - it's faster to..

The scheduling platform is utterly absurd. Whoever conceived this system clearly needs a psychological evaluation. Its apparent purpose seems to be alienating and deterring potential patients from..