DP

Deb P. 8 years ago • From Google

Rating

Bad

Frustrating journey through healthcare bureaucratic maze

My partner was referred to Glan Clwyd for a liver ultrasound due to autoimmune medication potentially affecting liver health. The consultant recommended scheduling a GP appointment to discuss the results, which included findings of fatty liver and an enlarged spleen. I attempted to book this appointment, but encountered significant obstacles. The receptionist interrogated me about the purpose of the visit and instructed me to call back at 8:30am to check appointment availability. It took four days of persistent effort to finally speak with someone. Upon explaining the consultant's recommendation and providing detailed context, the receptionist dismissively remarked that they had seen similar cases before. Her apparent lack of professional understanding and unwillingness to schedule a GP consultation was deeply frustrating. While I recognize the surgery is likely overwhelmed, it has become excessively bureaucratic and impersonal, making access to healthcare unnecessarily complicated. I will attempt to secure an appointment in the new year, though I hold little optimism about successfully doing so.

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