Jubilee Medical Centre
Kev P. one year ago • From Google
Poor
Frustrating journey through healthcare system nightmare
Firstly, I'm not a fan of e-consultations, perhaps I'm a bit old-fashioned, but anyway... I fell out of bed in the early hours of 13/2 around 3 AM... I didn't call 111. I badly injured my left hand, which is still bruised. I went to work as normal on Thursday and Friday. Friday evening, my back started becoming extremely uncomfortable and painful, so I took some strong painkillers. Went to bed around 5 AM in excruciating pain, took more pain relief, and had some physiotherapy at lunchtime to manipulate the pain. I've had major back problems before, so I know what to do. Sunday, after taking pain relief, I was up early around 5 AM and got a different physiotherapy treatment. Uncomfortable but felt like it had eased... Not so lucky. Monday around 5 AM again, I had to call 111 for help. Got a callback from the on-call doctor at 5:50 AM, recommending an X-ray due to the acute pain. This is where my problem began. Completed an e-consultation with my wife's help at 7:25 AM, after going through numerous questions. My wife went to work, but I couldn't due to my back, so I called Jubilee after getting an e-consultation that only advised seeking a walk-in clinic or hospital with an X-ray machine for back pain. No offer of a doctor's appointment. A receptionist advised me to go to St Chad's in Kirkby for the X-ray. I had previously called another walk-in clinic, and they suggested getting a doctor's referral for an X-ray. I mentioned this to the woman at Jubilee, who checked with St Chad's while I was on hold. St Chad's said no referral was needed. I booked a taxi for £11, only to be told I would need a referral... I was furious with the entire situation and promptly called the doctor's contact.
I switched to this medical practice a couple of years back, and I couldn't be more impressed. The staff genuinely listen to patients and provide comprehensive explanations for everything. Their..
Jubilee Medical Centre
Jason B.
Completely unacceptable terrible front desk staff, terrible navigation system. When you inquire about a health concern, they resort to searching Google - utterly pathetic and unprofessional.
Jubilee Medical Centre
Gillian P.
Visited the medical facility recently and was greeted by a delightful front desk staff member. I'm considering becoming a patient here, but I'm concerned about the online system. My primary worry is..
Jubilee Medical Centre
Michelle D.
I am becoming increasingly exasperated with this surgery's communication. Every time I call, I'm met with silence and my consultations have gone completely unanswered. I've reached my absolute limit..
Jubilee Medical Centre
Janet K.
My child is struggling with mental health and experiencing low spirits. He completed an e-consultation on Tuesday and was informed someone would contact him on Wednesday. No call came, so he had to..
Jubilee Medical Centre
mike c.
Exceptional medical professionals who consistently provide top-notch care. The front desk staff are consistently friendly and accommodating. Truly outstanding healthcare experience.
Jubilee Medical Centre
Paula B.
I've been seeing this medical practice for nearly three decades without any issues. Recently, I've experienced some health challenges over the past fortnight, and the care I've received has been..
Jubilee Medical Centre
Jennifer M.
Unable to schedule a visit for my kid, impossible to access online consultation, what a complete mockery of healthcare service!
Jubilee Medical Centre
Ben C.
I rarely give a 1-star review, so this deserves your attention. In my two years here, not a single query has been correctly addressed by admin or reception. I'm consistently dismissed, given..
Jubilee Medical Centre
Viki D.
I submitted my prescription on Sunday, expecting to pick it up by Wednesday. When I arrived on Thursday, they told me to return on Friday. By then, I had already exhausted my existing medication..
Jubilee Medical Centre
Grace J.
This medical practice demonstrates a complete lack of patient compassion and should be entirely avoided. The office manager stands out as especially unprofessional and discourteous.
Jubilee Medical Centre
Rachel K.
Regrettably, I'm compelled to award this establishment a single star due to its continuous decline in service. For three consecutive days, I've attempted to secure an appointment or phone..
Jubilee Medical Centre
Sadia M.
I arrived at the clinic struggling with breathing difficulties, and the care I received was exceptional. The staff were attentive, thoroughly examined me, and provided treatment. This medical..
Jubilee Medical Centre
Jamie D.
Absolutely dreadful medical practice. Getting face-to-face time with a physician has become incredibly rare. They're obsessed with digital consultations that completely fail to meet patient needs...
Jubilee Medical Centre
Carl A.
Truly exceptional service with incredibly welcoming and supportive reception staff. The medical professionals at this center are top-notch - definitely the finest in Liverpool. I can confidently say..
Jubilee Medical Centre
Miriam L.
After being with a different local practice for almost four decades, I switched to this surgery and couldn't be happier. The service has been top-notch, and despite the challenges facing NHS..
Jubilee Medical Centre
Ronnie S.
Scheduling website claims to offer online booking, yet consistently lacks any available time slots for appointments.
Jubilee Medical Centre
jimmy c.
A big thank you to Claire for efficiently resolving the confusion surrounding my recurring medication order. Appreciation James Catterall
Jubilee Medical Centre
Gaynor J.
I phoned the company early in the morning and endured a lengthy wait with 12 other callers, spending 38 minutes on hold only to be promised a return call. I clearly explained that my job prevents me..
Jubilee Medical Centre
k C.
Endless waiting on hold, only to receive a terrible diagnostic link that invariably recommends hospital emergency care! Upon arriving at the clinic, the staff demonstrate zero professionalism,..
Jubilee Medical Centre
Anne S.