Jubilee Medical Centre
Kev P. one year ago • From Google
Poor
Frustrating journey through healthcare system nightmare
Firstly, I'm not a fan of e-consultations, perhaps I'm a bit old-fashioned, but anyway... I fell out of bed in the early hours of 13/2 around 3 AM... I didn't call 111. I badly injured my left hand, which is still bruised. I went to work as normal on Thursday and Friday. Friday evening, my back started becoming extremely uncomfortable and painful, so I took some strong painkillers. Went to bed around 5 AM in excruciating pain, took more pain relief, and had some physiotherapy at lunchtime to manipulate the pain. I've had major back problems before, so I know what to do. Sunday, after taking pain relief, I was up early around 5 AM and got a different physiotherapy treatment. Uncomfortable but felt like it had eased... Not so lucky. Monday around 5 AM again, I had to call 111 for help. Got a callback from the on-call doctor at 5:50 AM, recommending an X-ray due to the acute pain. This is where my problem began. Completed an e-consultation with my wife's help at 7:25 AM, after going through numerous questions. My wife went to work, but I couldn't due to my back, so I called Jubilee after getting an e-consultation that only advised seeking a walk-in clinic or hospital with an X-ray machine for back pain. No offer of a doctor's appointment. A receptionist advised me to go to St Chad's in Kirkby for the X-ray. I had previously called another walk-in clinic, and they suggested getting a doctor's referral for an X-ray. I mentioned this to the woman at Jubilee, who checked with St Chad's while I was on hold. St Chad's said no referral was needed. I booked a taxi for £11, only to be told I would need a referral... I was furious with the entire situation and promptly called the doctor's contact.
I am thoroughly impressed with Jubilee Medical Centre. The general practitioners are incredibly attentive and personable, creating a comfortable environment for patients. Their intake process is..
Jubilee Medical Centre
Nicola B.
Absolutely appalling service at the front desk, with employees displaying a complete lack of professionalism and assistance. They adamantly refused to provide a sick note for my absence, despite a..
Jubilee Medical Centre
Brian B.
Terrible healthcare experience. The general practitioner attempted to prescribe me two medications that are no longer on the market. I'm actively seeking to change providers and have completely lost..
Jubilee Medical Centre
Pam S.
Incredibly welcoming and highly skilled medical professionals and support team.
Jubilee Medical Centre
Col L.
Each interaction I have with this medical facility continues to exceed my expectations. The level of care provided to both myself and my loved ones by the entire staff is truly exceptional.
Jubilee Medical Centre
Malgorzata W.
Keith Kiernan - Advanced Nurse Practitioner I am truly grateful for your assistance with my elbow issue. While I'm uncertain if the steroids will provide relief - you administered them just 5..
Jubilee Medical Centre
Grace R.
I'm utterly frustrated by this surgical experience, having endured a three-hour wait just to receive a return call.
Jubilee Medical Centre
Kev P.
Firstly, I'm not a fan of e-consultations, perhaps I'm a bit old-fashioned, but anyway... I fell out of bed in the early hours of 13/2 around 3 AM... I didn't call 111. I badly injured my left hand,..
Jubilee Medical Centre
k C.
Endless waiting on hold, only to receive a terrible diagnostic link that invariably recommends hospital emergency care! Upon arriving at the clinic, the staff demonstrate zero professionalism,..
Jubilee Medical Centre
Tomas U.
Pope of Rome's customer service is painfully slow. I've been on hold for almost half an hour with no resolution in sight. Their low 2.8 rating clearly indicates ongoing issues, yet they seem..
Jubilee Medical Centre
Lukasz S.
These folks are a complete disaster! Getting assistance here is like waiting for a snail to sprint - you'll probably expire before anyone even acknowledges your existence!
Jubilee Medical Centre
Philip R.
The front desk staff refused to accommodate my early check-in, despite having minimal wait time and my long journey from Knutsford. They dismissively suggested I grab a coffee and return just..
Jubilee Medical Centre
Amy C.
The staff here are absolutely phenomenal, consistently cheerful and eager to assist. Every team member radiates positivity and provides exceptional care to all patients. The environment is..
Jubilee Medical Centre
Julie C.
I'm thoroughly frustrated with this medical practice. Their appointment system is completely dysfunctional - instead of allowing direct phone bookings, they force patients to submit an online E..
Jubilee Medical Centre
Doug B.
Transitioned from our long-standing medical practice of 35 years to Jubilee. The entire team, including physicians and support staff, has been exceptional. Their responsiveness, particularly the..
Jubilee Medical Centre
Jamie D.
Absolutely dreadful medical practice. Getting face-to-face time with a physician has become incredibly rare. They're obsessed with digital consultations that completely fail to meet patient needs...
Jubilee Medical Centre
Collette C.
I attempted to contact the medical practice yesterday morning to request a physician's callback. The wait time was excessively long, with my initial call starting at 8 AM and not being resolved..
Jubilee Medical Centre
K K.
More streamlined overall, but there's definitely room for improvement in how they handle communication between departments.
Jubilee Medical Centre
El E.
I want to express my heartfelt gratitude to Jubilee Medical Centre for their role in saving my 30-year-old husband's life. After just 3 days of illness, I contacted them as his condition was rapidly..
Jubilee Medical Centre
Liam H.
I wanted to express my gratitude to the receptionist and Keith for their exceptional assistance today. I had been waiting for a note for an extended period, so I visited the doctor's office in..
Jubilee Medical Centre
marie c.