KP

Kev P. one year ago • From Google

Rating

Poor

Frustrating journey through healthcare system nightmare

Firstly, I'm not a fan of e-consultations, perhaps I'm a bit old-fashioned, but anyway... I fell out of bed in the early hours of 13/2 around 3 AM... I didn't call 111. I badly injured my left hand, which is still bruised. I went to work as normal on Thursday and Friday. Friday evening, my back started becoming extremely uncomfortable and painful, so I took some strong painkillers. Went to bed around 5 AM in excruciating pain, took more pain relief, and had some physiotherapy at lunchtime to manipulate the pain. I've had major back problems before, so I know what to do. Sunday, after taking pain relief, I was up early around 5 AM and got a different physiotherapy treatment. Uncomfortable but felt like it had eased... Not so lucky. Monday around 5 AM again, I had to call 111 for help. Got a callback from the on-call doctor at 5:50 AM, recommending an X-ray due to the acute pain. This is where my problem began. Completed an e-consultation with my wife's help at 7:25 AM, after going through numerous questions. My wife went to work, but I couldn't due to my back, so I called Jubilee after getting an e-consultation that only advised seeking a walk-in clinic or hospital with an X-ray machine for back pain. No offer of a doctor's appointment. A receptionist advised me to go to St Chad's in Kirkby for the X-ray. I had previously called another walk-in clinic, and they suggested getting a doctor's referral for an X-ray. I mentioned this to the woman at Jubilee, who checked with St Chad's while I was on hold. St Chad's said no referral was needed. I booked a taxi for £11, only to be told I would need a referral... I was furious with the entire situation and promptly called the doctor's contact.

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