North Brink Practice
Peter S. 5 years ago • From Google
Bad
Frustrating journey through impossible healthcare appointment system
I am experiencing extreme exasperation while attempting to secure medical guidance. I have reluctantly come to terms with the current reality where securing direct communication with a general practitioner has become practically unattainable. The healthcare system now seemingly mandates an initial telephone consultation with a nurse before accessing any medical advice. After accepting this protocol, I attempted to book an appointment online on Monday morning, only to find that while two time slots were presented, no actual appointments were available. Consequently, I resorted to telephone booking, repeatedly calling on Monday without success due to unacceptably long waiting times. Tuesday followed the same pattern until approximately 17:15, when I finally reached a receptionist, who informed me that no appointments existed and instructed me to call again at 08:00 the next morning!!! North Brink, this situation is completely unacceptable. Are we truly operating at a standard equivalent to a developing nation's healthcare system? The NHS actively encourages patients not to neglect non-Covid health concerns, yet simultaneously creates insurmountable barriers to accessing medical consultation.
Undoubtedly the most disappointing medical practice I've encountered, I seriously doubt they have any genuine concern for their patients. It seems like they might have replaced their actual..
North Brink Practice
Chris S.
I believe the rationale behind consulting a nurse stems from doctors being overwhelmed with both patients and administrative tasks. However, to be honest, I have consistently received excellent care..
North Brink Practice
Jodie I.
I've been attempting to call for two hours straight, and the phone line is perpetually engaged. This medical practice is completely incompetent and frustrating.
North Brink Practice
Charlie P.
I was deeply distressed after contacting the clinic about a sensitive personal matter. The receptionist's demeanor was curt, dismissive, and made me feel ashamed for even reaching out. Initially, I..
North Brink Practice
Wayne B.
I've just been kicked out of this medical practice because Dr Richards clearly can't perform his professional duties correctly. When you call in the morning requesting medication due to running out,..
North Brink Practice
Andrew B.
I arrived well ahead of schedule for a standard medical procedure, finding myself alone in the waiting area. Despite my punctuality, I was left waiting for 27 minutes past my appointed time. When I..
North Brink Practice
Sioux S.
I concur with several prior reviewers and believe this healthcare provider is genuinely striving to deliver quality service. While it's mandatory to initially consult a health nurse, my personal..
North Brink Practice
JustMarquize _.
The medical facility has consistently withheld any prescribed medication for my mother throughout this year. Her health is deteriorating, causing significant mental and emotional strain, and the..
North Brink Practice
Richard C.
Visited the pharmacy to pick up my medication, and they managed to misplace my prescription. To make matters worse, they then informed me that I would need a doctor's signature for the urgent..
North Brink Practice
Paul (.
Like many others, I grapple with a range of medical conditions that present daily challenges. I recognize I'm not unique in this experience. Our healthcare system is undeniably under immense..
North Brink Practice
Zavinta P.
I communicated my unavailable time slots when scheduling, yet they proceeded to contact me during a period I explicitly stated I couldn't meet. After suggesting alternative times, I received no..
North Brink Practice
Artur T.
Inadequate medical personnel expertise, completely ineffective
North Brink Practice
Netavo R.
I'd gladly award a negative rating if such an option existed. Get your communication channels in order. It's ABSOLUTELY INFURIATING to reach out to your company. We attempted calling from early..
North Brink Practice
Fahrenheit 4.
Extremely unsatisfactory service from the front desk personnel, on two separate instances within the past half year, I've arrived experiencing chest discomfort and been informed that a week-long..
North Brink Practice
Justin P.
I contacted the medical practice to arrange a prescription renewal for an extended period. They sent confirmation emails indicating everything was in order. However, when I arrived at the pharmacy,..
North Brink Practice
Kevin S.
Requested to pick up my prescription, only to discover they had dispensed the incorrect medication. When I contacted them to address the issue, their response was completely indifferent and unhelpful.
North Brink Practice
Jill U.
I appreciate North Brink because, despite the wait, the medical professionals I ultimately consult are genuinely compassionate and considerate.
North Brink Practice
Megan B.
This surgery is arguably the most inadequate medical practice I have encountered. I'm uncertain whether their staff are fundamentally incompetent, entirely indifferent, or perhaps a combination of..
North Brink Practice
Garry O.
This medical facility is absolutely the most terrible healthcare provider I've encountered. In reality, they hardly deserve the title of a "doctor's practice" since getting an appointment with an..
North Brink Practice
TUPPANCE T.
Really pleasant doctors with an excellent riverside perspective
North Brink Practice
shirley c.