AM

Alessandra M. 2 years ago • From Google

Rating

Bad

Frustrating journey to get medical attention

The process of seeking medical attention has become an absolute nightmare. I've been caught in a frustrating loop of phone calls and conflicting instructions. At 8 AM, I was told a doctor would call between 9 AM and 5 PM, only to receive an email directing me to contact a pharmacy instead. After enduring a 20-minute call with a pharmacist while struggling with a severe sore throat, I was advised to see a doctor for antibiotics. This led to more back-and-forth between the GP's office and the pharmacy regarding a missing email. The ordeal continued with multiple requests to call back at different times, each leading to further delays. It's absurd that I'm expected to manage this administrative chaos while feeling utterly awful and missing work for two days. The suggestion to try again on a Wednesday, as if my illness could be scheduled, is laughable. To add insult to injury, after being told the GP would review my case after 5 PM, my husband couldn't collect the medication that evening due to work. The next morning, we discovered there was no prescription at all! I had to make yet another call to inquire about this oversight. If I were alone, this negligence could have had dire consequences. The lack of proper care and communication from the medical staff is not just disappointing; it's potentially dangerous.

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