SB

Sevinç B. one year ago • From Google

Rating

Bad

Frustrating kidney infection care experience

I recently had an appalling encounter with my healthcare provider. Following a consultation with a 111 doctor who diagnosed me with a kidney infection, I was instructed to submit a urine sample to the hospital prior to commencing antibiotic treatment. The doctor supposedly forwarded a report to my GP regarding the infection, but neglected to include the crucial detail about the urine sample. Upon visiting my GP's office, I was met with skepticism and dismissal. The receptionist refused to provide me with a sample bottle, implying that I was an unreliable source of information. It seemed that identifying the root cause of a recurring kidney infection - twice in two months - was deemed unimportant. Their justification for not consulting a doctor about my case was that they'd have to do so for everyone in similar situations, which left me wondering how many patients are caught in this bureaucratic limbo. While I acknowledge the 111 doctor's oversight in not documenting all the verbal instructions, I'm baffled by the lack of common sense in handling my situation. There's an established fact: I have a kidney infection that requires investigation before antibiotic treatment, yet I must take antibiotics to prevent kidney damage. The apathy displayed by the medical staff is deeply distressing. I spent an entire evening at urgent care yesterday due to the unavailability of urgent appointments at my GP's office, and it appears to have been in vain. The emotional toll of this experience has left me in tears, feeling utterly helpless. I'm perplexed as to what benefit they believe I'd derive from an unnecessary urine test. As a loyal patient of 11 years, I've never demanded superfluous tests. It's disheartening that they would assume I'd fabricate such instructions from a doctor.

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