Woodhouse Hill Surgery
Lussy S. 2 years ago • From Google
Bad
Frustrating knee referral mess after month-long wait
I've been dealing with a persistent knee issue for over a month, repeatedly seeking help without any resolution. My GP has been unhelpful, and when I questioned why I wasn't referred to a physiotherapist or seen by an MSK practitioner, I was constantly told a referral was submitted on 10.10.23 - which turned out to be false. The referral was actually sent back on 11.10.23 with no proper information, just "knee" noted. Despite multiple A&E visits mentioning patella bursitis, nothing progressed. After an 18.10.23 consultation with MSK's Shaista, I was given a number to call, but they claimed conflicting information about the referral. Every department I contacted seemed to contradict the others, making me appear uncoordinated. I couldn't self-refer and had to rely on my GP's actions. On 23.10.23, I requested a sick note and chased the referral that should have been processed when I first saw the GP in September. Despite taking medication for over a month with no improvement, I've had to push for physiotherapy myself. As of 27.10.23, the referral still wasn't completed. I've now logged an issue with NHS ICB and am considering changing practices. This experience has shown me their true inefficiency - the communication between departments is abysmal. I've been forced to chase every detail and even resort to private physiotherapy due to their mismanagement. I refuse to go through this ordeal again.
Dr. Anam was incredibly informative and articulate during our consultation. She provided exceptional clarity and professionalism, truly representing the highest standards of her medical practice...
Woodhouse Hill Surgery
Damien-Lee A.
My interactions with Woodhouse Hill Surgery have consistently been excellent. The front desk team is warm and accommodating. Securing a same-day consultation has never been an issue for me. The..
Woodhouse Hill Surgery
Faye B.
I attempted to contact my daughter by phone multiple times this morning, around 18 attempts, but each call was met with a bizarre automated message before the line abruptly disconnects. I'm..
Woodhouse Hill Surgery
Nigel C.
The staff demonstrated exceptional care and professionalism throughout my experience. They were incredibly considerate, efficiently scheduling my appointments and promptly managing my medication..
Woodhouse Hill Surgery
Junior J.
I had an excellent visit where punctuality was a key highlight. The physician addressed my health issues with great care and attentiveness, while the entire medical team demonstrated exceptional..
Woodhouse Hill Surgery
Carpe D.
Admin Staff's Compassionate Care I was deeply touched observing a member of Woodhouse Hill Surgery's administrative team providing empathetic assistance to an older patient. Seniors are often..
Woodhouse Hill Surgery
Sheila D.
My surgical consultation today was exceptional. The healthcare professional was incredibly compassionate and delivered an outstanding level of care that exceeded all my expectations. I am truly..
Woodhouse Hill Surgery
Ashley C.
I arrived at the physiotherapy clinic on a referral, and upon entering, found no receptionist present. Given my current painful condition, standing was challenging, so I sat down. A notice on the..
Woodhouse Hill Surgery
Gurjeet S.
Dr. Anam is an exceptional physician with remarkable expertise and compassion. She provides incredible support and guidance. I'm truly grateful for her care.
Woodhouse Hill Surgery
sandi b.
My consultation was incredibly seamless, with the physician attentively hearing out all my concerns. They thoroughly addressed every question I raised and provided helpful guidance on managing my..
Woodhouse Hill Surgery
Ahsim J.
Medical practices vary in their approaches, and adapting to a new healthcare provider can require time and understanding. Having complex, ongoing health challenges, I transitioned to this practice..
Woodhouse Hill Surgery
adam g.
The support team was exceptional, offering outstanding assistance. I was truly amazed by the quality of their communication and the invaluable guidance they provided during our interaction.
Woodhouse Hill Surgery
Kelsie L.
I've been a patient at this general practice since birth, and now as a parent, my kids are also registered here. We consistently receive top-notch care, and the staff are always warm and welcoming...
Woodhouse Hill Surgery
royston l.
Highly recommended consultation; speaking with the physician was comforting and helped improve my overall state of mind.
Woodhouse Hill Surgery
Natalie N.
I've been a patient at Woodhouse Hill Surgery my entire life, and it truly is an exceptional medical practice. The overall atmosphere is delightful and welcoming from the moment you arrive. The..
Woodhouse Hill Surgery
Dave S.
I visited the medical clinic for an appointment.
Woodhouse Hill Surgery
Phatz C.
Absolutely terrible service with continuous errors in my prescription, always shifting blame to the pharmacy. Communication is impossible - phone lines are perpetually blocked and medical staff..
Woodhouse Hill Surgery
Sally N.
I'm truly appreciative of the compassionate care provided at the midweek mental wellness center. The staff demonstrated exceptional kindness, attentiveness, and expertise throughout my visit. They..
Woodhouse Hill Surgery
Rob S.
Completely TERRIBLE, the front desk and telephone staff have been dishonest with me for three consecutive days. I'm simply attempting to renew a prescription that was submitted to the clinic last..
Woodhouse Hill Surgery
Faber E.
Where on earth are these physicians even located??? I've been attempting to schedule an appointment for three consecutive days with zero success. I'm desperately seeking a diagnosis for my medical..
Woodhouse Hill Surgery
Andrew F.