Woodhouse Hill Surgery
Lussy S. 2 years ago • From Google
Bad
Frustrating knee referral mess after month-long wait
I've been dealing with a persistent knee issue for over a month, repeatedly seeking help without any resolution. My GP has been unhelpful, and when I questioned why I wasn't referred to a physiotherapist or seen by an MSK practitioner, I was constantly told a referral was submitted on 10.10.23 - which turned out to be false. The referral was actually sent back on 11.10.23 with no proper information, just "knee" noted. Despite multiple A&E visits mentioning patella bursitis, nothing progressed. After an 18.10.23 consultation with MSK's Shaista, I was given a number to call, but they claimed conflicting information about the referral. Every department I contacted seemed to contradict the others, making me appear uncoordinated. I couldn't self-refer and had to rely on my GP's actions. On 23.10.23, I requested a sick note and chased the referral that should have been processed when I first saw the GP in September. Despite taking medication for over a month with no improvement, I've had to push for physiotherapy myself. As of 27.10.23, the referral still wasn't completed. I've now logged an issue with NHS ICB and am considering changing practices. This experience has shown me their true inefficiency - the communication between departments is abysmal. I've been forced to chase every detail and even resort to private physiotherapy due to their mismanagement. I refuse to go through this ordeal again.
I've been dealing with a persistent knee issue for over a month, repeatedly seeking help without any resolution. My GP has been unhelpful, and when I questioned why I wasn't referred to a..
Woodhouse Hill Surgery
Aaliyah R.
AVOID REGISTERING WITH THIS SURGERY I was compelled to register here as it is the nearest to my home. The reception staff are discourteous, and securing a GP appointment is nearly impossible. They..
Woodhouse Hill Surgery
Sheila D.
My surgical consultation today was exceptional. The healthcare professional was incredibly compassionate and delivered an outstanding level of care that exceeded all my expectations. I am truly..
Woodhouse Hill Surgery
Ohana H.
I absolutely cannot endorse this medical practice at all. They should be shut down entirely. Booking an appointment is an endless ordeal. Their online scheduling system is completely fraudulent, as..
Woodhouse Hill Surgery
Glen B.
Exceptional communication. They consistently provide clear explanations of every step and development.
Woodhouse Hill Surgery
Alphonso K.
Friendly employees and competent service
Woodhouse Hill Surgery
Nigel C.
The staff demonstrated exceptional care and professionalism throughout my experience. They were incredibly considerate, efficiently scheduling my appointments and promptly managing my medication..
Woodhouse Hill Surgery
Darryl D.
After reading Ashley's review, I found myself agreeing with her concerns. Based on my personal encounter and the experiences shared by other customers, I strongly advise steering clear of this..
Woodhouse Hill Surgery
Rob S.
Absolutely dreadful medical practice with zero coordination. I submitted a prescription via their app last Saturday, expecting it to be processed by Monday, but as of Friday, February 7th, 2024, I..
Woodhouse Hill Surgery
Eric B.
I sought to consult with my doctor regarding my current medication regimen and health issues, so I called to schedule a visit. The front desk staff was incredibly supportive, listened carefully to..
Woodhouse Hill Surgery
royston l.
Highly recommended consultation; speaking with the physician was comforting and helped improve my overall state of mind.
Woodhouse Hill Surgery
Faye B.
I attempted to contact my daughter by phone multiple times this morning, around 18 attempts, but each call was met with a bizarre automated message before the line abruptly disconnects. I'm..
Woodhouse Hill Surgery
Richard (.
Scheduled a consultation and ended up spending nearly three-quarters of an hour idling in the waiting area before being seen.
Woodhouse Hill Surgery
Jason N.
Charming venue with a delightful and welcoming front desk staff. The physiotherapist I consulted was incredibly pleasant and provided excellent assistance.
Woodhouse Hill Surgery
Joe R.
I recently had the opportunity to consult with Anam for a medical consultation. She not only attentively listened to my health concerns but also meticulously broke down my test results in a way..
Woodhouse Hill Surgery
Maz H.
Solid customer support with prompt and helpful assistance.
Woodhouse Hill Surgery
Faber E.
Where on earth are these physicians even located??? I've been attempting to schedule an appointment for three consecutive days with zero success. I'm desperately seeking a diagnosis for my medical..
Woodhouse Hill Surgery
Joanne A.
Dr. Anan Hussain truly exemplifies exceptional patient care, demonstrating genuine empathy and kindness in her medical practice. Her compassionate approach is deeply appreciated, and I am grateful..
Woodhouse Hill Surgery
Carpe D.
Admin Staff's Compassionate Care I was deeply touched observing a member of Woodhouse Hill Surgery's administrative team providing empathetic assistance to an older patient. Seniors are often..
Woodhouse Hill Surgery
George S.
During my recent visit for routine blood work, I was thoroughly impressed by the nurse's exceptional demeanor. Not only was she incredibly courteous, but she also created a warm and inviting..
Woodhouse Hill Surgery
Lussy S.