Woodhouse Hill Surgery
Lussy S. 3 years ago • From Google
Bad
Frustrating knee referral mess after month-long wait
I've been dealing with a persistent knee issue for over a month, repeatedly seeking help without any resolution. My GP has been unhelpful, and when I questioned why I wasn't referred to a physiotherapist or seen by an MSK practitioner, I was constantly told a referral was submitted on 10.10.23 - which turned out to be false. The referral was actually sent back on 11.10.23 with no proper information, just "knee" noted. Despite multiple A&E visits mentioning patella bursitis, nothing progressed. After an 18.10.23 consultation with MSK's Shaista, I was given a number to call, but they claimed conflicting information about the referral. Every department I contacted seemed to contradict the others, making me appear uncoordinated. I couldn't self-refer and had to rely on my GP's actions. On 23.10.23, I requested a sick note and chased the referral that should have been processed when I first saw the GP in September. Despite taking medication for over a month with no improvement, I've had to push for physiotherapy myself. As of 27.10.23, the referral still wasn't completed. I've now logged an issue with NHS ICB and am considering changing practices. This experience has shown me their true inefficiency - the communication between departments is abysmal. I've been forced to chase every detail and even resort to private physiotherapy due to their mismanagement. I refuse to go through this ordeal again.
Exceptional communication. They consistently provide clear explanations of every step and development.
Woodhouse Hill Surgery
Zaq K.
Welcoming front desk team consistently displays warmth and professionalism, demonstrating exceptional dedication. Their service is top-notch. Whenever calling about medication requests, the staff..
Woodhouse Hill Surgery
kenneth b.
Why bother recruiting new patients when they can't even manage their existing long-term clientele? If you're experiencing medical issues, you should be discussing them directly with a physician, not..
Woodhouse Hill Surgery
Rob S.
Absolutely dreadful medical practice with zero coordination. I submitted a prescription via their app last Saturday, expecting it to be processed by Monday, but as of Friday, February 7th, 2024, I..
Woodhouse Hill Surgery
Monique P.
The employees demonstrate excellent manners and maintain a high level of professionalism. Throughout my interactions, I have consistently found the service to be entirely satisfactory.
Woodhouse Hill Surgery
Maz H.
Solid customer support with prompt and helpful assistance.
Woodhouse Hill Surgery
Carpe D.
Admin Staff's Compassionate Care I was deeply touched observing a member of Woodhouse Hill Surgery's administrative team providing empathetic assistance to an older patient. Seniors are often..
Woodhouse Hill Surgery
Sami R.
Absolutely the most incompetent medical practice in Huddersfield. The service was so terrible that I was forced to transfer my healthcare elsewhere Their medical expertise seems nonexistent, and..
Woodhouse Hill Surgery
Rosie W.
Excellent customer support. Continue maintaining this high standard.
Woodhouse Hill Surgery
Danielle A.
Utterly appalling healthcare experience My partner has been suffering immensely for weeks, repeatedly attempting to secure a GP appointment. Scheduling has been chaotic, with appointments..
Woodhouse Hill Surgery
Kelsie L.
I've been a patient at this general practice since birth, and now as a parent, my kids are also registered here. We consistently receive top-notch care, and the staff are always warm and welcoming...
Woodhouse Hill Surgery
Andrew F.
Dr. Anam was incredibly informative and articulate during our consultation. She provided exceptional clarity and professionalism, truly representing the highest standards of her medical practice...
Woodhouse Hill Surgery
Ohana H.
I absolutely cannot endorse this medical practice at all. They should be shut down entirely. Booking an appointment is an endless ordeal. Their online scheduling system is completely fraudulent, as..
Woodhouse Hill Surgery
Sherrelle M.
ABSOLUTE NIGHTMARE OF A SURGERY!! I've been a patient here for years, and now it's become a completely unacceptable healthcare provider. The front desk staff are appallingly unprofessional, showing..
Woodhouse Hill Surgery
royston l.
Highly recommended consultation; speaking with the physician was comforting and helped improve my overall state of mind.
Woodhouse Hill Surgery
sandi b.
My consultation was incredibly seamless, with the physician attentively hearing out all my concerns. They thoroughly addressed every question I raised and provided helpful guidance on managing my..
Woodhouse Hill Surgery
Sally N.
I'm truly appreciative of the compassionate care provided at the midweek mental wellness center. The staff demonstrated exceptional kindness, attentiveness, and expertise throughout my visit. They..
Woodhouse Hill Surgery
Mary P.
Consistently courteous and supportive
Woodhouse Hill Surgery
Necron X.
What purpose is there in accepting new patients when you're forced to wait an additional week just to schedule an appointment, even for urgent care? Moreover, why are the receptionists tasked with..
Woodhouse Hill Surgery
Damien-Lee A.
My interactions with Woodhouse Hill Surgery have consistently been excellent. The front desk team is warm and accommodating. Securing a same-day consultation has never been an issue for me. The..
Woodhouse Hill Surgery
Glen B.