ID

Indigo D. 4 years ago • From Google

Rating

Average

Frustrating loss of convenient online booking

The medical staff and surgical procedure were excellent, but I'm truly frustrated by the removal of online appointment booking. Now, I'm forced to wait until the surgery opens and then endure a lengthy phone queue, just to schedule something that could have been accomplished with a simple click. Eliminating such a convenient feature seems completely counterproductive. UPDATE: There's no actual appointment scheduling system available online - only a messaging platform for sick notes and repeat prescriptions. The lack of ability to select appointment dates and times is disappointing. One of the key advantages of online booking was the flexibility to arrange appointments at any time, not just during restricted office hours when most people are working.

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