GP

Gemma P. 5 years ago • From Google

Rating

Bad

Frustrating manager never returned my call

I am utterly dismayed by the treatment I've received from this medical practice. After deciding to switch from my current surgery, I submitted an online application. The reception staff repeatedly informed me that the manager would ultimately determine my acceptance. On multiple occasions, I was promised a callback, but no call ever came. When I reached out, I was consistently told the manager was unavailable or in a meeting, with the reception team unable to provide a suitable time to contact him. Despite my persistent attempts, I never received the promised phone call. I find this behavior extremely unprofessional. Today, when I contacted the reception team again, I was met with neither an apology nor an explanation. I am thoroughly disappointed with their lack of communication and customer service.

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