JB

Joe B. 4 years ago • From Google

Rating

Average

Frustrating medical access with poor online system

Previously, consultations with the doctors were smooth, but since covid, accessing care has become significantly more challenging. The phone system was already suboptimal and could have been improved by implementing a standard queue system that informs callers of their position, as many other services do. The online platform is now evidently ineffective. I submitted an online form four days ago and received no response while my health condition persisted. When I visited in person today, a courteous receptionist informed me she had no record of my submission. (Upon later checking, I discovered my online submission was indeed logged). With an online system, how can a patient verify whether their communication has actually been received by the medical practice? Extremely frustrating. The era of direct, responsive communication seems to have vanished, and clear deficiencies exist within the digital submission process. I fully understand the increased demand and various pressures on the GP system, but if patients cannot readily access essential services, there is undeniably a fundamental problem.

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