Claremont Medical Centre
Joe B. 4 years ago • From Google
Average
Frustrating medical access with poor online system
Previously, consultations with the doctors were smooth, but since covid, accessing care has become significantly more challenging. The phone system was already suboptimal and could have been improved by implementing a standard queue system that informs callers of their position, as many other services do. The online platform is now evidently ineffective. I submitted an online form four days ago and received no response while my health condition persisted. When I visited in person today, a courteous receptionist informed me she had no record of my submission. (Upon later checking, I discovered my online submission was indeed logged). With an online system, how can a patient verify whether their communication has actually been received by the medical practice? Extremely frustrating. The era of direct, responsive communication seems to have vanished, and clear deficiencies exist within the digital submission process. I fully understand the increased demand and various pressures on the GP system, but if patients cannot readily access essential services, there is undeniably a fundamental problem.
The medical professionals here are consistently warm and supportive, and I can always secure a same-day phone consultation when required. I have developed rapport with several doctors who recognize..
Claremont Medical Centre
Sasi K.
We've been with this GP practice since 2016, but the service quality has dramatically declined recently. It's nearly impossible to secure appointments, even for urgent pediatric situations. The..
Claremont Medical Centre
louise l.
Recently relocated, and I'm thoroughly disheartened with the current situation. Coming from an exceptional medical practice with an outstanding physician, this new clinic has completely failed to..
Claremont Medical Centre
Sarah C.
The staff were courteous, and the clinic is adequate for scheduling routine check-ups in advance like vaccinations and screenings. However, securing an appointment when actually ill was..
Claremont Medical Centre
Raisone R.
Edit: Dr Hanson personally called to provide clarity. Much appreciated :) I was instructed to follow up on a referral initiated by the administrative staff, and I've repeatedly inquired about the..
Claremont Medical Centre
Ashley (.
Dr. Anwar provided exceptional care when addressing my daughter's medical concern, and I am truly grateful for his expertise and compassion!
Claremont Medical Centre
Cassie H.
Seamless digital platform experience - my medical inquiry was swiftly addressed and prescription processed in just a quarter of an hour after reaching out. Kudos to the team for their impressive..
Claremont Medical Centre
Andy H.
I must admit, the start of the year was challenging, and I found myself consulting medical professionals multiple times. Each time I required assistance, I was promptly attended to. While there are..
Claremont Medical Centre
A B.
Outstanding medical practice in Surbiton. I've been a patient here since 1970. The team of Doctors, Nurses, Administrative staff, and Receptionists provide compassionate care, with special attention..
Claremont Medical Centre
Meghedy T.
The healthcare professionals are excellent, but navigating their communication can be challenging. My spouse and I have struggled with the updated booking process, resulting in numerous missed calls..
Claremont Medical Centre
Shahin F.
Scheduling an appointment with this business is incredibly frustrating. Their booking process is painfully slow, and their online appointment system is completely non-functional, making it nearly..
Claremont Medical Centre
Joe B.
Previously, consultations with the doctors were smooth, but since covid, accessing care has become significantly more challenging. The phone system was already suboptimal and could have been..
Claremont Medical Centre
CEO C.
The medical professionals here are absolutely incredible. Every single staff member is exceptional, and their level of care far surpasses the typical 5-star standard - in fact, I wish I could rate..
Claremont Medical Centre
Francisco (.
Absolutely exceptional service with a team that goes above and beyond. Booking an appointment is a breeze through their user-friendly online system. The staff demonstrates remarkable..
Claremont Medical Centre
NA A.
Exceptional group of professionals, welcoming personnel, and Dr. Arun stands out as an outstanding physician—consistently compassionate and highly skilled in his approach to patient care.
Claremont Medical Centre
Eleanor R.
Getting an appointment with these doctors is excellent when you finally manage to secure one. However, booking a slot is incredibly challenging. The online booking system is completely inaccessible..
Claremont Medical Centre
Luke A.
Don't count on this medical practice to follow through when 111 makes a referral. I've been left hanging for 48 hours with zero communication. They claim to have reached out, but I've received no..
Claremont Medical Centre
Marie N.
Absolutely dreadful service. Securing a consultation with my general practitioner to obtain a referral for a specialist consultation has proven to be an insurmountable challenge, even after an..
Claremont Medical Centre
Karolina K.
I rarely write reviews, but the Claremont Medical Centre has truly compelled me to share my experience. Previously, I dealt with another healthcare provider where scheduling appointments, obtaining..
Claremont Medical Centre
Vijin R.
Our entire family has been patients at this practice for the last 12 months, and we've consulted with numerous physicians. Without exception, each doctor demonstrates professionalism, politeness,..
Claremont Medical Centre
Sophia K.