Claremont Medical Centre
Joe B. 4 years ago • From Google
Average
Frustrating medical access with poor online system
Previously, consultations with the doctors were smooth, but since covid, accessing care has become significantly more challenging. The phone system was already suboptimal and could have been improved by implementing a standard queue system that informs callers of their position, as many other services do. The online platform is now evidently ineffective. I submitted an online form four days ago and received no response while my health condition persisted. When I visited in person today, a courteous receptionist informed me she had no record of my submission. (Upon later checking, I discovered my online submission was indeed logged). With an online system, how can a patient verify whether their communication has actually been received by the medical practice? Extremely frustrating. The era of direct, responsive communication seems to have vanished, and clear deficiencies exist within the digital submission process. I fully understand the increased demand and various pressures on the GP system, but if patients cannot readily access essential services, there is undeniably a fundamental problem.
During my medical appointment this afternoon, the young staff member who assisted me was delightful and courteous. However, I was deeply upset when a tanned blonde woman with fair hair openly mocked..
Claremont Medical Centre
Lucrecia C.
Every interaction with the healthcare team, from doctors to nursing staff, has consistently been top-notch and professional.
Claremont Medical Centre
Ivelina S.
What an absurd attitude from the front desk staff! I was attempting to address a delicate issue, and she persistently cut me off, claiming she couldn't comprehend me! For heaven's sake, when you're..
Claremont Medical Centre
Kheakat K.
Exceptional medical care. By utilizing the patient portal, scheduling same-day consultations with my physician has been seamless. Dr. Polomcic comes with my highest endorsement - she exemplifies..
Claremont Medical Centre
Sarah O.
The personnel here are exceptionally welcoming, and the physicians have a remarkable ability to connect with patients of all ages, making even the smallest children feel comfortable. They've been..
Claremont Medical Centre
Karolina K.
I rarely write reviews, but the Claremont Medical Centre has truly compelled me to share my experience. Previously, I dealt with another healthcare provider where scheduling appointments, obtaining..
Claremont Medical Centre
OnOneMySon O.
Throughout my interactions, every medical professional I've encountered has been cordial and competent. It's typically possible to secure a same-day telephone consultation, and medication requests..
Claremont Medical Centre
Randa A.
Incredibly fast assistance and the most exceptional physician, Dr. K. William.
Claremont Medical Centre
ChoongKi K.
If zero stars were an option, I would have selected it without hesitation. To any newcomers considering this practice as their primary healthcare provider, steer clear. I am actively seeking an..
Claremont Medical Centre
Vijin R.
Our entire family has been patients at this practice for the last 12 months, and we've consulted with numerous physicians. Without exception, each doctor demonstrates professionalism, politeness,..
Claremont Medical Centre
Lucy S.
We've been registered with this medical practice since 2012, and throughout that entire period, I can't recall a single negative encounter. Having two young children, I've never felt embarrassed..
Claremont Medical Centre
Brigitte S.
Dr Dalhuisen stands out with her skilled, precise, and meticulous approach. Her receptive nature, unwavering dedication, strategic problem-solving, and perceptive understanding offered reassurance,..
Claremont Medical Centre
CEO C.
The medical professionals here are absolutely incredible. Every single staff member is exceptional, and their level of care far surpasses the typical 5-star standard - in fact, I wish I could rate..
Claremont Medical Centre
Ivanna D.
Welcoming personnel, Excellent Physician 👍 👌
Claremont Medical Centre
CASIA Z.
I consider myself fortunate to receive care at this medical facility. My acquaintances frequently grumble about surgical experiences in the region, but Claremont stands out as exceptionally..
Claremont Medical Centre
Luke A.
Don't count on this medical practice to follow through when 111 makes a referral. I've been left hanging for 48 hours with zero communication. They claim to have reached out, but I've received no..
Claremont Medical Centre
Hazel W.
Experiencing significant annoyance due to prolonged waiting periods for physiotherapy, compounded by a two-week postponement in the arrival of a new physiotherapist, which follows an already..
Claremont Medical Centre
zz s.
Seasoned experts with impressive credentials
Claremont Medical Centre
DJ G.
This surgical experience was absolutely abysmal. The front desk staff display terrible attitudes, and the physicians seem exclusively fixated on COVID protocols. Scheduling any kind of appointment..
Claremont Medical Centre
Aditya S.
This medical practice is extremely unprofessional. The practice manager displays terrible communication skills and lacks basic courtesy when interacting with patients. The entire staff comes across..
Claremont Medical Centre
Marcia F.