EG

Edyta G. 2 years ago • From Google

Rating

Bad

Frustrating medical appointment fiasco

Where to begin? I phoned yesterday to schedule an appointment with the doctor due to my swollen knee, which was hindering my ability to walk. They informed me that no slots were available for the day, but offered to book me at an alternative GP practice - Abbey Medical Centre in Barking - for the following day. Naturally, I accepted, desperate for assistance. Today, as I approached the centre, I received a call from Abbey. They questioned why I had been booked with them, stating they couldn't assist me as I wasn't their patient, and insisted I return to my regular GP practice. Upon arrival at my usual practice, I was merely told they couldn't help and advised to return home and call again at 8 am tomorrow. All this, mind you, while I could barely walk! It's appalling to treat patients in such a manner - disrespectful and utterly unacceptable. Who's responsible for booking appointments if they can't grasp the basics? Why has seeing a doctor become a game of chance, forcing patients to call incessantly at 8 am daily with no guarantee of success? This system is fundamentally flawed and in dire need of an overhaul!

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