Osmaston Surgery
SR
Sean R. 4 years ago • From Google
Bad
I rarely seek medical assistance, but this time I needed help. On Monday, I called precisely at 8:00 when they open, only to be greeted by an automated message stating the queue was full. I persistently redialed—37 times, meticulously counting each attempt—until I finally got through and was 16th in line. Eventually, I spoke with someone who scheduled a phone consultation between 10:00 and 11:15 the following day. By 12:30, no call had come, and I've since given up. This surgery used to be excellent; I've been a patient here my entire life. However, over recent years, it has progressively deteriorated. While COVID has certainly complicated matters, the decline predates the pandemic. My assessment is that they've overextended themselves, taking on more patients than they can effectively manage, coupled with subpar administrative leadership. I sincerely hope they address these issues, but I'm prepared to seek care elsewhere and wish them success in improving their services.
Cristina T.