Oaklands Health Centre
SM
Sarah-jane M. 7 years ago • From Google
Bad
I spent two days attempting to contact the clinic by phone to schedule an appointment for my dementia-afflicted elderly father. On the 14th of May, I finally got through, requesting an after-work slot, only to be informed that all evening appointments were blocked by the GPs until after 27th May, and I was told to call back later. For full-time workers and carers of elderly parents who live far from home, being forced to take an entire day off work for a brief ten-minute appointment is completely unacceptable. My father is experiencing unnecessary discomfort, and I strongly believe there should be more flexible appointment times to support working professionals who are managing their own and their parents' healthcare needs. The practice should consider maintaining some evening appointments and potentially reducing daytime slots if staffing is an issue. We need a medical group that demonstrates understanding and provides reliable, accessible care for all patients and their families.
Mark W.