DO

Denise O. 2 years ago • From Google

Rating

Bad

Frustrating medical appointment with endless confusion

I visited Market Street for a patient access appointment, which seemed unnecessary since I had already been to a similar medical consultation last week with opticians who sent me a booking link. I asked my partner to drive me due to my numerous health conditions, making walking difficult. Upon arrival, a new receptionist struggled to book my appointment online, causing frustration. After consulting other staff and waiting an eternity with my back problems and fibromyalgia, she claimed to have booked me in and asked me to sit. I also needed some documents printed, and she attempted to help. I required six separate consultant appointment papers, but she printed four identical letters. A queue formed, with people becoming agitated by the delay. Another receptionist apologetically told me to return tomorrow as their printer wasn't working—odd, considering the first receptionist had just printed four pages. They then called me back to say the appointment was a mistake, and I didn't need to see a GP. I was beyond furious, and my partner was equally displeased, having waited in the car for half an hour while his elderly, infirm father needed assistance at home. The entire system feels like a complete waste of time. No one seems to know what they're doing, and patients are continuously brushed off. Moreover, it's nearly impossible to reach anyone by phone before 4 pm.

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