AP

Alison P. one year ago • From Google

Rating

Bad

Frustrating medical bureaucracy delays crucial knee surgery

After three long months of anticipation, my husband finally sought to schedule a consultation with an orthopaedic specialist regarding his knee issue. Upon contacting the surgical center's administrative team yesterday, he received an email response today. The communication revealed that the referral document was not dispatched on the date initially documented, and has only just been sent. Had he not proactively followed up, one wonders how long this oversight would have remained unaddressed. This isn't an isolated incident of administrative incompetence from this practice. The level of service is truly unacceptable. Despite these significant shortcomings, I will acknowledge that the front desk personnel have shown some recent improvement in their approach.

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