NM

Naz M. 10 months ago • From Google

Rating

Bad

Frustrating medical center with poor customer support

Extremely unsatisfactory customer service encounter at Parsloes Hub, managed by Tulasi Medical Centre. The appointment ran significantly behind schedule, causing me to overstay the parking limit and subsequently incur a penalty charge. I sought guidance from the reception staff, who appeared completely unhelpful and uninformed. When I followed up about the fine, their only offering was a perfunctory apology, demonstrating a complete absence of responsibility or genuine concern for patient experience. This level of indifference and unprofessional handling is deeply troubling and unacceptable.

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