CG

Colin G. 2 years ago • From Google

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Bad

Frustrating medical centre with poor communication skills

Belmont Medical Centre: A Saga of Disorganization. After a consultation regarding a scalp growth, the GP requested that I bring documentation from a prior tumor removal procedure in Spain. I complied and delivered the notes to reception immediately after our consultation. Despite this, ten days later, the GP claimed he had not received the documents. I clarified that I had handed them over within minutes of our initial meeting. Subsequently, the GP informed me that he had scheduled a follow-up appointment. Upon arrival, I discovered that the reception had no record of this scheduled consultation. After enduring a frustrating wait exceeding 40 minutes, my tolerance was completely depleted. Thoroughly exasperated, I left the medical centre without receiving the intended follow-up, feeling utterly let down by their apparent administrative incompetence.

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