SR

S R. one year ago • From Google

Rating

Bad

Frustrating medical centre with zero helpful service

Elms Victoria Medical Centre's online appointment system is completely dysfunctional. Despite encouraging patients to register through their suggested "Option 1", they rejected my online booking yesterday. Instead, I'm now forced to wake up early and queue at 8 am just to secure an appointment. What's the point of offering an online registration option if you can't actually provide basic patient services? When I called today to see my GP, after already attempting to schedule an appointment yesterday, the staff member was unhelpful. He simply repeated that no appointments were available and advised me to call 111. It appears the local GP practice is overwhelmed and unable to accommodate patient needs. The alternative is to spend an entire day waiting at the hospital, with no guarantee of seeing a healthcare professional - and even then, you might be lucky to get any attention after an 8-hour wait.

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