JM

John M. 3 years ago • From Google

Rating

Bad

Frustrating medical communication nightmare with limelight

Utterly frustrating. I underwent 24-hour heart rate and blood pressure monitoring at Trafford General (TG) last October. Limelight claimed they didn't receive BP results and texted me to follow up myself! After countless attempts leaving voicemails, I finally reached a human today! TG insists they sent all results to Limelight back in November and I shouldn't have been tasked with tracking them down. TG cannot directly send me the results; they must go through Limelight. They say they've resent the results today. So we're essentially back to square one. This represents one of the most absurd instances in a long series of Limelight's incompetencies and has finally pushed me to share my experience. Steer clear if possible.

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