Priory Medical Centre
Xgbdx X. 2 years ago • From Google
Poor
Frustrating medical consultation with poor customer service
I had a scheduled appointment on a day when I was working until 6pm, making it impossible for me to take the call. I proactively contacted Priory 24 hours in advance to reschedule, and the representative assured me they'd move the appointment to the following day - which seemed ideal! Yet, after my shift, I discovered I'd missed two calls from Priory Medical, with a voicemail from the doctor stating he couldn't reach me. The next day, I found myself stuck in a phone queue with 7 other callers, spending 30 minutes waiting to get through - an absurdly long time for such a small queue! Once connected, I was informed I'd need to restart the entire online consultation process. The staff member also insisted 'the doctor called twice' despite my previous explanation that the consultation wasn't even meant to be on that day. The call center staff demonstrate a complete lack of compassion, operating with mechanical detachment. Having worked in the NHS myself, I know the fundamental principle is to approach patients with empathy and understanding - something these representatives clearly miss.
We have consistently had an excellent experience at this medical centre. The service provided has been consistently impressive, and we continue to be very satisfied with the care we receive. Our..
Priory Medical Centre
Pauline S.
The clinician at this practice is wonderful. They take time to listen and demonstrate genuine understanding of my individual circumstances. I'm very satisfied with the priority support provided, and..
Priory Medical Centre
sarah s.
I submitted an online consultation in the late morning and received a callback with an appointment shortly afterwards. I was seen by a healthcare professional who was approachable and courteous, and..
Priory Medical Centre
Elizabeth C.
There can be no justification for the challenges patients are experiencing when trying to access healthcare professionals. It's an absolute horror show! A serious issue exists that demands immediate..
Priory Medical Centre
Darrell E.
Had a really positive appointment where the healthcare professional was attentive and thoughtful. They took time to discuss various approaches with me before we agreed on the best way forward.
Priory Medical Centre
Alun H.
I'm very pleased with the care I've received. I appreciate it.
Priory Medical Centre
Han H.
The receptionist at the antiquated facility of the priory medical center demonstrated an utterly unhelpful attitude. Despite having pre-booked my appointment online, I found myself navigating an..
Priory Medical Centre
Goodwill N.
Attended an appointment at the practice this morning. The service was prompt and well-organised. I was able to see a clinician shortly after submitting my online appointment request and received the..
Priory Medical Centre
john m.
The front desk team was welcoming and accommodating. However, patient consultations remain strictly appointment-based, with the clinic maintaining a cautious approach reminiscent of pandemic..
Priory Medical Centre
Arnab G.
What a delightful and hassle-free interaction! Truly appreciated 🙏
Priory Medical Centre
Daisy D.
The staff are discourteous, dismissive, and fail to listen properly. Attempting to file a complaint is futile since you're immediately marginalized for voicing concerns. This is undoubtedly the most..
Priory Medical Centre
Michael M.
I recently attended my local medical centre for a routine examination. The healthcare professional I saw was excellent throughout the appointment. They were punctual, demonstrated a clear..
Priory Medical Centre
John G.
Over recent years, I've had valid reasons to discuss concerns with the practice manager regarding discourteous reception staff, an impolite paramedic, and their problematic booking system. Last..
Priory Medical Centre
S P.
Called back within a short timeframe. My concerns were listened to and potential solutions were explored together.
Priory Medical Centre
Ann H.
My medical issue was addressed with impressive speed and genuine compassion. I was given helpful guidance from a healthcare professional who demonstrated authentic concern for my wellbeing.
Priory Medical Centre
Margaret M.
The medical staff are wonderfully kind. However, connecting with them is extremely challenging. I've spent an hour attempting to reach someone, and the system won't even place me in a waiting line;..
Priory Medical Centre
Ian M.
The staff are wonderful. Always helpful. My nominated GP is exceptional. My hospital endoscopy was arranged promptly following my GP appointment.
Priory Medical Centre
Cory M.
Further Update: as of 13/12/2024 at 2100hrs, the management only responded to my email after I threatened to escalate to CQC UPDATE: as of 13/12/2024, I submitted the required information about my..
Priory Medical Centre
sally c.
Contacted the practice via email regarding an appointment request and received a prompt telephone response, followed by a referral being arranged within the same day. Found the service to be highly..
Priory Medical Centre
Carol C.
The reception team consistently demonstrates exceptional friendliness and professionalism. The medical practitioners are competent and thorough, and I've generally experienced high-quality care when..
Priory Medical Centre
Brian S.