Priory Medical Centre
Xgbdx X. 2 years ago • From Google
Poor
Frustrating medical consultation with poor customer service
I had a scheduled appointment on a day when I was working until 6pm, making it impossible for me to take the call. I proactively contacted Priory 24 hours in advance to reschedule, and the representative assured me they'd move the appointment to the following day - which seemed ideal! Yet, after my shift, I discovered I'd missed two calls from Priory Medical, with a voicemail from the doctor stating he couldn't reach me. The next day, I found myself stuck in a phone queue with 7 other callers, spending 30 minutes waiting to get through - an absurdly long time for such a small queue! Once connected, I was informed I'd need to restart the entire online consultation process. The staff member also insisted 'the doctor called twice' despite my previous explanation that the consultation wasn't even meant to be on that day. The call center staff demonstrate a complete lack of compassion, operating with mechanical detachment. Having worked in the NHS myself, I know the fundamental principle is to approach patients with empathy and understanding - something these representatives clearly miss.
Absolutely top-tier medical practice with incredible accessibility! Their online consultation platform is lightning-fast, and responses come through swiftly. Every staff member—from doctors to..
Priory Medical Centre
Fraser A.
Disrespectful, obstructive, and uninformative employees. Complete embarrassment...
Priory Medical Centre
Tony G.
I've found myself interacting with this medical practice frequently over recent months. Their digital triage system has proven incredibly straightforward and streamlined. I've successfully booked..
Priory Medical Centre
Kaye L.
The service is utterly appalling right now. I've been unwell for seven days, exhausting every possible self-help option before concluding I urgently need medical consultation. Attempting to schedule..
Priory Medical Centre
Kate H.
Straightforward, compassionate and educational
Priory Medical Centre
Kavya C.
Scheduling an appointment proved challenging for me as well. Being new to the UK, this was my inaugural hospital visit. I was quite anxious after reading previous feedback. However, at the Priory..
Priory Medical Centre
Corrie D.
The online consultation system is incredibly frustrating. You must submit a form precisely at 8:30am, and they rarely respond the same day. My last two consultations resulted in being scheduled for..
Priory Medical Centre
Lammers L.
I'd rate them zero stars, as I've mentioned before, the staff's attitude is appalling. It's unacceptable that it requires three physicians to complete an ADHD evaluation, with Dr. Dallaway being..
Priory Medical Centre
Malcolm. Robert
Been with this medical centre over 47 years gone down hill .Doctors just don't care. Been misdiagnosed 3 time in the last 3 years. My repat prosgripshons. Never on time. Some of tge female ..
Priory Medical Centre
TheTonyfernandes T.
I've been a patient at this medical practice for 35 years, and it has seriously deteriorated over time. All the excellent doctors have departed, including Dr. Mulder, who was my regular..
Priory Medical Centre
Jake B.
The reception staff demonstrated exceptional courtesy and assistance, with Dr. Partington proving to be compassionate and supportive. I was fortunate to secure face-to-face consultations on the same..
Priory Medical Centre
Emily H.
Highly streamlined and well-organised
Priory Medical Centre
Elizabeth C.
There can be no justification for the challenges patients are experiencing when trying to access healthcare professionals. It's an absolute horror show! A serious issue exists that demands immediate..
Priory Medical Centre
Suzanne C.
I've been a patient at this medical practice for more than a year now. They constantly hassle patients about medication authorizations. Waiting times exceed a week. When my husband attempted to..
Priory Medical Centre
Daniel M.
Scheduling an appointment here is incredibly challenging. The online consultation form is only accessible during a limited window of working hours. I experienced a single phone call from the doctor,..
Priory Medical Centre
Vicky S.
Accessed the triage system to obtain urgent medication for a respiratory infection and secured a prompt appointment the following day when I experienced complications. The team were welcoming and..
Priory Medical Centre
John G.
Over recent years, I've had valid reasons to discuss concerns with the practice manager regarding discourteous reception staff, an impolite paramedic, and their problematic booking system. Last..
Priory Medical Centre
Sian S.
I recently relocated to Warwick and felt a bit melancholy about leaving behind my previous healthcare providers whom I had been extremely satisfied with. Right from the start, I've experienced..
Priory Medical Centre
Micheal O.
Dr. Courtenay Evans provided an absolutely abysmal patient experience. When delivering critical test results via telephone, he demonstrated zero compassion or professional communication skills. His..
Priory Medical Centre
Cherlyn R.
Dr. Lewis is an absolute embarrassment. What kind of medical professional would withhold crucial medication that could seriously harm a child's well-being?! I'm absolutely going to file a formal..
Priory Medical Centre
M T.