The Reddish Family Practice
AT
Alan T. one year ago • From Google
Poor
Visited the south medical center instead of the north location, and their check-in system was malfunctioning. The reception staff member showed complete indifference, refusing to place an "out of order" sign or disable the screen. Instead, she allowed patients to repeatedly attempt using the broken machine, only to be told to sit down when they reported the issue. A few days later, the same scenario unfolded. The receptionist seemed to relish the attention, and it's clear the surgery requires management intervention to improve staff training. Despite these frustrations, the doctors were caring. However, the medication prescription process was incredibly slow, taking 10 days to be processed at the pharmacy. This was particularly problematic as the medication was urgently needed for my mother's mental health condition. I visited the pharmacy three times before the prescription was ready, though this wasn't the pharmacy's fault. The north surgery location has similar issues. I submitted a form for the doctor to sign regarding council tax relief for full-time carers. The receptionist made it abundantly clear this was an inconvenience, reluctantly accepting the form and suggesting it might take weeks to be signed. When I returned 10 days later for my mother's appointment and requested the form, they had predictably lost it and showed no remorse. I suppose this is the state of current healthcare services.
Alan T.