Hillview Medical Centre
JM
Joe M. 10 years ago • From Google
Bad
I discovered a concerning swelling behind my ear, which required a scan, and was also advised to undergo a HealthCheck based on my age and ethnic background. I arranged time away from work and arrived punctually for my scheduled appointment, only to learn that I was not actually booked in and had been mistakenly registered under another patient's name. After this frustrating experience, I endured a two-month wait for my ear scan, prompting me to contact the medical center. They directed me to call the hospital directly. Upon speaking with hospital staff, I was informed they had no record of my scan request, but generously provided a fax number for resubmission. When I relayed this information back to the medical center, they surprisingly quoted a completely different fax number from the one the hospital had given me. As a result, I remain without a scan appointment, and the worrying lump behind my ear persists, leaving me increasingly anxious and unresolved!!!!!!!!
Arpin S.