St Georges Surgery
SM
Sue M. one year ago • From Google
Bad
I contacted the medical practice over a week ago and spoke with a physician. I was familiar with my condition, trigeminal neuralgia, which I had experienced previously, and requested my usual medication. I was prescribed the drugs and advised to call back if any issues arose. Five days later, I called again, still experiencing pain, and inquired about increasing the dosage, a method I had used before. I was informed that the doctor was unavailable and told to call back the next day. Upon doing so, I was advised to continue the medication and follow up at the week's end for a review. I self-certified for the week and rang on Friday, still in pain. I was told the doctor would be notified, but it would be the following week before I heard anything. When I mentioned a sick note, I was assured it would be handled. On Tuesday, I called to check progress and was informed that the doctor hadn't reviewed the previous notes. I was then told that to obtain a sick note, I would need a face-to-face appointment, which is scheduled in three weeks. When I expressed my need for a sick note, I was instructed to provide my workplace details and was promised the note would be backdated during my future appointment. Frustrated but with no alternatives, I was left wondering why people resort to emergency services. I had initially consulted a doctor by phone, knowing an appointment was at least three weeks away and experiencing significant pain. It seems impossible to win in this situation.
freya k.