JB

Julie B. one year ago • From Google

Rating

Bad

Frustrating medical maze of unhelpful communication

I called the medical practice this morning about an eye issue and requested someone to examine it. The receptionist seemed unclear, so I repeated my request, and she simply provided me with a phone number for an emergency eye clinic. I dialed the number, assuming it was for St. Mary's Hospital, and waited for a callback. When they finally responded, they said they would need to assess me and have a GP contact me. However, I discovered the clinic was actually located in Manchester, which made the entire process a complete waste of my time. The receptionist should have been more helpful and not given out irrelevant contact information. Ultimately, I had to go to the hospital myself. I am thoroughly frustrated with this medical practice and their lack of proper patient care and communication.

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