King's Medical Centre
Claire L. 5 years ago • From Google
Bad
Frustrating medical nightmare with zero patient support
I've been attempting to schedule an antidepressant medication review for more than a week. Currently, I'm without my medication and cannot be prescribed a refill until the review is completed. On Monday the 5th, I tried to book an appointment, but the doctor called while I was working, making it impossible to answer. When I called back on Wednesday, no appointments were available. Friday, I received a message to contact the practice, which I did immediately after work at 5pm. I explained to the receptionist that my 9-5 work schedule prevents phone access, and she assured me she'd book me for 5:20pm on Tuesday. Tuesday arrived, and the doctor called me at 1:30pm and 3:30pm - times I'd explicitly stated I couldn't answer - and rang my landlines, knowing full well I was at work. At 5:20pm, no call came, leaving me absolutely furious. I rang the surgery and was left on hold for 46 minutes before giving up in frustration. I've called EVERY SINGLE day seeking another appointment, constantly being told to try again tomorrow, while my medication supply steadily decreases. I've now been without antidepressants for 3 days. Fortunately, this isn't life-critical medication. This morning, I called the practice FORTY-FIVE times. Eventually getting through, I attempted to schedule a post-work appointment when I'm available. The receptionist informed me they don't offer appointments after 5pm, contradicting last week's booking. She suggested Tuesday, which would mean a week without medication. This practice is completely disorganized. The merger with Harwood Close was a mistake - you're overwhelmed with patients for your operating hours. I'll definitely be seeking a new medical practice.
The reception staff consistently demonstrate politeness during our interactions. This medical practice is remarkably efficient in handling medical requests and administrative queries, promptly..
King's Medical Centre
Michelle W.
I want to share my personal experience with this medical practice. Often, people are quick to criticize but slow to praise. From the start, I've been managing a long-term health condition, and..
King's Medical Centre
Michael B.
Absolutely frustrating trying to contact this medical practice for an appointment - it's impossible to get through. I submitted my blood pressure medication request Thursday morning, and by Monday..
King's Medical Centre
Josh J.
The primary issue is the impending shutdown of online triage after March 1st, meaning a return to those early morning phone call marathons just to secure an appointment. I've been navigating..
King's Medical Centre
Stephan L.
The experience was adequate, neither exceptional nor particularly disappointing.
King's Medical Centre
Philip P.
Based on my personal interactions with my mother at Kings Medical Centre, we've found the staff to be consistently helpful, courteous, and friendly, with a remarkably thorough approach to our..
King's Medical Centre
Y R.
Scheduling an appointment at this medical practice is nearly impossible, making it completely unsatisfactory. I strongly advise against choosing this general practitioner.
King's Medical Centre
liz r.
Charlotte demonstrated professionalism and compassion while drawing my husband's blood during his recent visit. The entire medical practice team, from front desk staff to healthcare professionals,..
King's Medical Centre
C T.
Spent two grueling hours attempting to secure an appointment, repeatedly dialing while navigating my morning commute. Finally connected, only to be told to have someone else call back tomorrow - as..
King's Medical Centre
Real A.
Excellent product! Highly satisfactory and meets expectations perfectly.
King's Medical Centre
Ragesh P.
The front desk personnel demonstrate a remarkable lack of professionalism and accountability in their duties.
King's Medical Centre
Kuda M.
I recently utilized their Accurix e-consultation service as a first-time patient. ANP Mandy Abbott efficiently handled my medical inquiry, arranging a prescription and providing helpful guidance...
King's Medical Centre
Peter J.
Exceptional team of medical professionals and physicians.
King's Medical Centre
Abby G.
Useless medical staff impossible to schedule with & hostile during phone interactions
King's Medical Centre
Web d.
During my recent appointment at Kings Med, I consulted with Dr. Fatima Gillani, and the visit was thoroughly enjoyable. This aligns with my past experiences at this medical practice. The staff..
King's Medical Centre
Pauls R.
Can't get through on the phone - they either ignore calls or disconnect immediately. Takes 3 full days just to process a prescription request... Scheduling an appointment is completely futile, and..
King's Medical Centre
Amy F.
Scheduling an appointment here is impossible. They instruct you to call when the booking line opens, which is fantastic if you don't have children to get ready for school! Then they suggest going..
King's Medical Centre
Justin C.
Getting an appointment is incredibly challenging, and arranging an emergency prescription refill is equally problematic. The bureaucratic hurdles have become so overwhelming that I go out of my way..
King's Medical Centre
Linda H.
Successful medical procedure with an excellent team - the surgeons, nursing staff, and front desk personnel were all incredibly supportive and professional throughout my experience.
King's Medical Centre
julie G.
This medical practice is absolutely dreadful, and I should have known better after my previous experience. Despite claiming they don't open until 8:30, you'll find yourself stuck as the 14th person..
King's Medical Centre
Robyn M.