KW

Khia W. 2 years ago • From Google

Rating

Bad

Frustrating medical office communication nightmare

I experienced multiple missed calls during a short period, and when I was away from my phone and work, I returned the call after 10 minutes. The staff assured me I would definitely receive a callback regarding my ultrasound results. An hour later, knowing from past experience that promised callbacks often don't materialize, I called again and was told the doctor was on the phone but I would receive a call that day. When 6:00 PM arrived and I called back, the representative acknowledged the missed calls. Despite my explaining that I had called twice and been promised a callback, she casually informed me that the staff had already gone home and suggested rebooking a call for the next day. This level of communication and responsiveness is simply unacceptable and reflects extremely poor customer service.

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