JS

Jo S. 4 years ago • From Google

Rating

Average

Frustrating medical partnership with poor phone access

I've enjoyed my time with Humber Road Surgery ever since being automatically transferred after Sunrise Avenue's closure. However, the recent merger into Chelmer Medical Partnership has drastically changed things for the worse. Logistically, it's become a nightmare. While the staff remain excellent, securing an appointment has become nearly impossible. There's no option to book ahead, and getting through on the day is equally challenging. They lack any proper queuing or hold system, instead offering only a frustrating "lines are busy, please try later" message that persists for hours each day. What a disappointing development!

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