Oakwood Medical Centre
Bob D. one year ago • From Google
Bad
Frustrating medical practice fails patients completely
What an utterly frustrating experience! I attempted to use the Triage system on Tuesday morning just before 8 a.m., only to find it was already fully booked. I called and was told, "Sorry, fully booked!" with instructions to try again the next day. On Wednesday at 7:55 a.m., I was second in line for the receptionist, yet by 8:05 a.m., I was again met with "Sorry sir, fully booked!" Determined, I stood my ground. I emphasized my 75-year history as an Oakwood patient and expressed my intention to leave due to their unacceptable service. The Triage system is nothing short of a complete farce. The receptionist's dismissive "That's up to you, sir!" response was infuriating. Dr. Moriarty and Dr. O'Sullivan would be horrified to see their practice deteriorate to such a low standard. The staff are patronizing, seemingly focused solely on preventing patient access to medical professionals. When I suggested seeing a nurse, I was curtly informed I must see a doctor - utterly ridiculous! Interestingly, the pharmacy staff provided me with comprehensive vaccination information following my eight-day hospital isolation, something the medical centre failed to do. My recent discharge from Leighton hospital carried no weight whatsoever. If I could rate this experience lower than zero stars, I absolutely would. Truly disappointing.
I have nothing but high regard for this medical practice. The reception staff, nurses, and doctors have provided top-tier care and assistance. The service is truly outstanding.
Oakwood Medical Centre
J C.
Unlike the opinions of some other reviewers, I've generally had a favorable encounter with this medical practice. When I precisely communicate my appointment requirements, the reception staff have..
Oakwood Medical Centre
R C.
This medical practice boasts an exceptional staff and physician. Their recently implemented digital platform has been a game-changer, significantly more convenient than the previous telephone..
Oakwood Medical Centre
Paul C.
Having been registered with this medical practice for almost a year after relocating from Weaverham Surgery due to geographical restrictions, I can confidently share my personal perspective. As..
Oakwood Medical Centre
Dennis S.
Completely disorganized mess. As a night shift worker, by the time I wake up, all triage slots and consultations have vanished. I just approached the reception desk, where the staff member was..
Oakwood Medical Centre
Martin M.
Booking an appointment here is utterly impossible. The scheduling system makes it completely impractical for anyone with a full-time job. You're forced to call on Friday mornings and compete with..
Oakwood Medical Centre
Rebecca R.
Dr. Singleton stands out as the highlight of this medical practice, truly an exceptional physician. However, the same cannot be said for certain reception employees who come across as discourteous..
Oakwood Medical Centre
Michael W.
Welcoming personnel and a warm, inviting environment
Oakwood Medical Centre
Kohl S.
I'm absolutely frustrated beyond words! For an entire week, I've been attempting to secure a GP appointment due to potential skin cancer concerns, and I've contacted the clinic four separate times...
Oakwood Medical Centre
Aim D.
The staff at this location are completely ineffective, with several front desk employees displaying an appalling lack of professionalism and basic courtesy. Their attitude suggests total..
Oakwood Medical Centre
Jane B.
I'm thoroughly impressed by the Practice's exceptional service and responsiveness. When I called at 8:30 in the morning, the GP promptly returned my call by 11am, and I was able to secure an..
Oakwood Medical Centre
Peter W.
Biggest issue is they consistently fail to pick up calls or abruptly terminate conversations mid-dialogue
Oakwood Medical Centre
Sabrina D.
After visiting numerous general practitioner clinics, I can confidently rank this one among my top two. While securing a standard appointment might be challenging, this is a widespread issue across..
Oakwood Medical Centre
Rebe l.
Absolutely dreadful. Attempting to secure an urgent consultation leads to a frustrating phone system that's completely automated. The lines bounce you around in circles and ultimately disconnect,..
Oakwood Medical Centre
J H.
Scheduling a consultation two weeks out is completely useless. I only seek medical attention when I'm experiencing an urgent health issue. This is absolutely ridiculous.!!!!!!!!
Oakwood Medical Centre
Lucy D.
The front desk staff displayed an incredibly unpleasant and dismissive attitude. I've since switched medical providers, and the improvement is truly remarkable.
Oakwood Medical Centre
Danielle H.
I encountered significant challenges with the copper IUD, but Dr. Strefford and her staff were incredibly supportive during my moment of medical distress when my blood pressure plummeted. She..
Oakwood Medical Centre
sam w.
I've been a patient at this medical practice for nearly a quarter-century and have consistently experienced top-notch care. Every doctor I've consulted has been exceptional, supporting not just my..
Oakwood Medical Centre
Dawn G.
Utterly atrocious unless Dr Singleton happens to examine you. Dr Luty incorrectly diagnosed my skin cancer for half a decade, leaving me with a facial scar and a significant portion of my lip..
Oakwood Medical Centre
Paul C.
Steer clear of this facility if you care about your well-being. The careless management of critical data across departments is infuriating beyond words. My frustration with Oakwood knows no bounds...
Oakwood Medical Centre
Sue G.