Oakwood Medical Centre
James M. 2 years ago • From Google
Average
Frustrating medical practice with glimmers of hope
Physicians are generally excellent (Dr Singleton deserves particular praise), but as others have noted, the front desk staff frequently fall short, often bordering on discourteous. I understand economic challenges exist, but I've experienced repeated bureaucratic obstacles, including a distressing incident involving my 12-year-old daughter's severe eye-area eczema infection - where the receptionist flatly denied even a telephone consultation and redirected me to an optician, who appeared bewildered by my presence. Advanced appointment scheduling for non-urgent yet important medical needs has become impossible. Instead, patients must navigate the chaotic 8am scramble for same-day slots, competing against individuals with potentially more pressing medical requirements. Can this approach truly be sustainable? Edit: Feb 2024 I'm updating this review, as recent developments indicate the practice recognizes previous shortcomings and is actively working to address them. As before, the medical professionals remain outstanding, provided one can secure an appointment. A new online booking system has been introduced, and while my initial attempt encountered issues, I'm willing to attribute this to initial implementation challenges. The system's long-term effectiveness remains to be seen. Additionally, it appears new reception staff have been hired who demonstrate politeness and helpfulness, markedly different from the previous attitude that likely contributed to numerous negative reviews.
I have nothing but high regard for this medical practice. The reception staff, nurses, and doctors have provided top-tier care and assistance. The service is truly outstanding.
Oakwood Medical Centre
J C.
Unlike the opinions of some other reviewers, I've generally had a favorable encounter with this medical practice. When I precisely communicate my appointment requirements, the reception staff have..
Oakwood Medical Centre
R C.
This medical practice boasts an exceptional staff and physician. Their recently implemented digital platform has been a game-changer, significantly more convenient than the previous telephone..
Oakwood Medical Centre
Paul C.
Having been registered with this medical practice for almost a year after relocating from Weaverham Surgery due to geographical restrictions, I can confidently share my personal perspective. As..
Oakwood Medical Centre
Dennis S.
Completely disorganized mess. As a night shift worker, by the time I wake up, all triage slots and consultations have vanished. I just approached the reception desk, where the staff member was..
Oakwood Medical Centre
Martin M.
Booking an appointment here is utterly impossible. The scheduling system makes it completely impractical for anyone with a full-time job. You're forced to call on Friday mornings and compete with..
Oakwood Medical Centre
Rebecca R.
Dr. Singleton stands out as the highlight of this medical practice, truly an exceptional physician. However, the same cannot be said for certain reception employees who come across as discourteous..
Oakwood Medical Centre
Michael W.
Welcoming personnel and a warm, inviting environment
Oakwood Medical Centre
Kohl S.
I'm absolutely frustrated beyond words! For an entire week, I've been attempting to secure a GP appointment due to potential skin cancer concerns, and I've contacted the clinic four separate times...
Oakwood Medical Centre
Aim D.
The staff at this location are completely ineffective, with several front desk employees displaying an appalling lack of professionalism and basic courtesy. Their attitude suggests total..
Oakwood Medical Centre
Jane B.
I'm thoroughly impressed by the Practice's exceptional service and responsiveness. When I called at 8:30 in the morning, the GP promptly returned my call by 11am, and I was able to secure an..
Oakwood Medical Centre
Peter W.
Biggest issue is they consistently fail to pick up calls or abruptly terminate conversations mid-dialogue
Oakwood Medical Centre
Sabrina D.
After visiting numerous general practitioner clinics, I can confidently rank this one among my top two. While securing a standard appointment might be challenging, this is a widespread issue across..
Oakwood Medical Centre
Rebe l.
Absolutely dreadful. Attempting to secure an urgent consultation leads to a frustrating phone system that's completely automated. The lines bounce you around in circles and ultimately disconnect,..
Oakwood Medical Centre
J H.
Scheduling a consultation two weeks out is completely useless. I only seek medical attention when I'm experiencing an urgent health issue. This is absolutely ridiculous.!!!!!!!!
Oakwood Medical Centre
Lucy D.
The front desk staff displayed an incredibly unpleasant and dismissive attitude. I've since switched medical providers, and the improvement is truly remarkable.
Oakwood Medical Centre
Danielle H.
I encountered significant challenges with the copper IUD, but Dr. Strefford and her staff were incredibly supportive during my moment of medical distress when my blood pressure plummeted. She..
Oakwood Medical Centre
sam w.
I've been a patient at this medical practice for nearly a quarter-century and have consistently experienced top-notch care. Every doctor I've consulted has been exceptional, supporting not just my..
Oakwood Medical Centre
Dawn G.
Utterly atrocious unless Dr Singleton happens to examine you. Dr Luty incorrectly diagnosed my skin cancer for half a decade, leaving me with a facial scar and a significant portion of my lip..
Oakwood Medical Centre
Paul C.
Steer clear of this facility if you care about your well-being. The careless management of critical data across departments is infuriating beyond words. My frustration with Oakwood knows no bounds...
Oakwood Medical Centre
Sue G.