Wimbledon Medical Practice
SB
Sally B. 2 years ago • From Google
Bad
The medical practice's quality has deteriorated since the pandemic. Scheduling appointments has become incredibly challenging after they eliminated the online booking platform, with difficulties arising whether attempting to book via phone or in-person. The current system is remarkably inefficient; there should be a method to pre-schedule routine check-ups, allowing staff to focus solely on handling urgent, non-standard appointments during open phone hours. Moreover, test result inquiries are restricted to a mere two-hour window between noon and 2 PM. When I attempted to discuss my results, the receptionist merely stated they were "normal" without truly listening to my concerns. I was completely denied the opportunity to have a substantive conversation with a healthcare professional about my test findings.
Srini D.